Is iHerb a good company to work for?

iHerb has an overall rating of 3.8 out of 5, based on over 805 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 73% of employees would recommend working at iHerb to a friend and 81% have a positive outlook for the business. The best reviews about iHerb have been left by employees working as Warehouse Associate , Equipment Operator and Warehouse Worker .

Does iHerb pay their employees well?

According to anonymously submitted Glassdoor reviews, iHerb employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at iHerb. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at iHerb?

73% of iHerb employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated iHerb 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at iHerb?

Material Handler (77) , Equipment Operator (36) , Customer Service Representative (16) , Software Engineer (15) , Software Developer (14) , Warehouse Associate (13) , Warehouse Worker (13) , Picker/Packer (11) , Manager (9) , Picker (9) , Senior Software Engineer (9) , Global Logistics Specialist (8) , Product Manager (8) , Quality Control (8) , Trainer (8)

What are the pros of working at iHerb according to real employee reviews?

"Benefits are great and we can finally WFH." ((in 88 reviews)); "Good pay and the job was easy" ((in 47 reviews)); "Great people and Awesome team work." ((in 47 reviews)); "Great Leaders and team members to work with." ((in 20 reviews)); "The team is great and shifts are flexible" ((in 17 reviews))

What are the cons of working at iHerb according to real employee reviews?

"One of my biggest issues is that the upper management made the decision to raise pay for one shift in the attempt to get employees to stay when the other shift(s) were more deserving of the pay." ((in 18 reviews)); "Newer technology managers have started to create a no" ((in 14 reviews)); "Poor management, favoritism all the lies you are told" ((in 13 reviews)); "poor communication and technical support" ((in 12 reviews)); "This lack of leadership from the CTO affects how the directors below him manage (yes “manage”, not lead." ((in 11 reviews))

What are employees saying about iHerb layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about iHerb layoffs and their outlook for job security at iHerb in 2026.

What iHerb locations have received the highest employee ratings?

Riverside , Los Angeles , Easton , Elgin , Moreno Valley , Pasadena , Perris , Hebron

iHerb reviews

3.8

73% would recommend to a friend

(767 total reviews)

Emun Zabihi

81% approve of CEO

81% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.2

Compensation and benefits

4.0

Culture & values

3.9

Work/Life balance

3.9

Senior management

3.8

Career opportunities

iHerb has an employee rating of 3.8 out of 5 stars, based on 767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The iHerb employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

767 reviews

1.0

Mar 12, 2020

Worst Place So Far

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Free snacks, nice gym, good variety of experience

Cons

Terrible leadership, people are SO disposable here. Extreme secrecy at the top. All the C-level Suite is related. Like literally they are all cousins and in-laws, promote each other, get 1 Million dollar bonuses, and everyone else is treated poorly. Listen to the reviews and don't do it. If you do, have a backup plan at ALL times in case they fire you. I've seen many people get yelled at and threatened. I've seen many managers let go and replaced, let go and replaced. Last year they expanded and told us they were growing quickly, and then suddenly fired 30 people in a day. Turned out all the people they hired were just replacements for the ones they were planning to let go. Be smart people, there's a lot of jobs out there.

iHerb Response

6y

Thanks for your review and for sharing your experience with us. We have previously addressed the layoffs that took place over a year ago in other reviews. Unfortunately, layoffs and reorganizations are part of the growing pains of business. We realize that iHerb is not the place for everyone and we are happy that you were able to find another opportunity where you can flourish.

1.0

Sep 26, 2019

Jobs Moving Overseas

Technology

Recommend

CEO approval

Business Outlook

Pros

If you just say "yes" to everything that comes across your plate you can collect a pay check without doing any work. The CTO changes priorities so quickly and randomly that no one will notice. This strategy has been working well for development management for a long time.

Cons

Revolving door of talent. Look at the reviews, no one who works in the Irvine office is happy. Management has done so much cultural damage to the iHerb brand no one with any sense wants to work for the company in southern California. As result they are outsourcing every role they can outside of the US.

iHerb Response

6y

Thank you so much for taking the time to share your feedback. We do want to address the important issue of offshore/outsourcing you bring up. At iHerb, we have aspired to expand our team in Shanghai and do this rather as a partnership and an extension to the Irvine team. Most teams do close cross-collaboration across the board between the Irvine and Shanghai tech and product teams. They have been partnering up, sharing experiences and learning best practices from each other. This has inspired either side to share their perspective from both a product and tech vision and experience. Most significant tech companies have employed this model one way or another and as a result, eBay, Google, Airbnb all have extensions in sites such as China where there is an active pool of talent to tap into. We have neither nor intend to move any Irvine jobs to Shanghai, but rather expand our talent to be able to address the ever-increasing demands of a globally thriving eCommerce.

3.0

Sep 9, 2019

The Smart Leave, Lucky Get Fired, Stupid Stay.

Engineer

Recommend

CEO approval

Business Outlook

Pros

There are no shortages of surprises that keep you on your toes and everyone entertained, as long as one of those surprises isn't you getting fired or demoted (but most likely it was your colleague who was though). There is a beach volleyball court outside where you can watch Verizon employees play for 2 hours a day while you contemplate where your career went wrong. Sometimes the only thing that gets you through the day is the hope that one day when you get your severance package, you'll finally join them for some volleyball! If you have commitment issues then you don't have to worry, your friends and coworkers won't be around too long for you to get attached. They occasionally hire some young cute co-eds, but you'll have to get in line after the President who will promote them to his "personal" project manager. There is a real-life robot wars arena in office! Just need to find robot engineers who still have all their fingers.

Cons

Can't really think of any real cons, except sometimes the cheese in the kitchen runs out too quickly.

iHerb Response

6y

Thank you so much for taking the time to share your feedback. Sifting through the sarcasm/humor, we can assure you and everyone else we don't have real-life robot wars or robot engineers. We are however working on exciting things which one of them is warehouse robotics. We definitely hope you are able to figure things out and get your career on track with us or another opportunity. One thing that will definitely help is focusing on learning and advancing your own trade skills and doing good work versus speculation about President, managers, or others.

Viewing 7 - 9 of 767 Reviews

Jobs at iHerb

Category Manager (Bath & Personal Care)

Merchandising Operations Specialist

Pricing Data Scientist

Merchandising Operations Specialist

iHerb

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Worst Place So Far

Jobs Moving Overseas

The Smart Leave, Lucky Get Fired, Stupid Stay.

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