iHerb reviews

3.8

71% would recommend to a friend

(768 total reviews)

Emun Zabihi

79% approve of CEO

82% positive business outlook

iHerb has an employee rating of 3.8 out of 5 stars, based on 768 company reviews on Glassdoor which indicates that most employees have a good working experience there. The iHerb employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

768 reviews
1.0
Apr 29, 2019

Don’t work here !!!!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Competitive salary , it’s not prison.

Cons

Horrible management culture .!!Managers / supervisors here do absolutely nothing and care absolutely zero about the ppl under them . They don’t promote based on merit or experience or anything logical . They promote based on looks and how good you kiss butt . I witnessed dozens of people way more qualified get overlooked for advancement while cuter younger ppl with no exp would climb right up . The management likes their cushy do nothing existence so they only promote ppl who won’t rock the boat . And. If you have any complaints or concerns they don’t want to hear it . And the Hr dept is completely useless as well if you have any issues . They have a Manager who is basically a pedophile who is known to hit on all the young girls there and the Hr dept and Management don’t care . People are constantly complaining about him but management prefers to keep him because it’s more convienent then training someone ethical . The company as whole tries to paint itself as this new age forward thinking googleesque company but it’s just another warehouse job. The wages are decent and they have free coffee . If that’s what your looking for and you can keep your head down and work and not give a dam about advancement then it’s a decent place to work . The trick to working there is to not give a dam just like the managers and especially the upper management who are running the Elgin branch into the ground with their apathy .

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iHerb Response
7y
While we thank you for the time you took to share your feedback and point of view, we strongly disagree with most of your comments and input (though we do agree that our salaries are very competitive, our coffee is free, and our warehouse is climate-controlled, to boot!). iHerb promotes qualified team members with the experience and skills required for supervisor and above positions. The most-qualified for the role(s) are hired and promoted to the role(s). Team members in all iHerb locations have HR Partners on-site responding to their work questions and address any issues, and if a (rare) disagreement arises, there's the opportunity (per the Open Door Policy) to share it beyond the local HR to Corporate HR. We simply don't see what you claim to have seen, and team members from Elgin have shared comments in team surveys that talk of their satisfaction and directly contradict the picture you tried to paint. We hope you find happiness in your new job opportunity.
1.0
Aug 2, 2018
Recommend
CEO approval
Business Outlook

Pros

- Financially strong company due to business growth - Free snack/gym - The best place to learn politics

Cons

It’s not a place to learn and develop your skills and grow in your career; It's the best place there is, the place there was, and the best there ever will be to improve your politic skills. There seems to be a classic high school "cool kids" group with all the classic negative attributes. I witnessed markedly bad behavior from the managements far too often. Not much in the way of Leadership or communication. No work life balance due to unrealistic deadlines and lack of human resources. One myth is it's easy to see candidates who are there for job interviews, but no one comes to join teams around you. Even iHerb doubled referral bonus, most people do not refer their acquaintance. All the good one around suddenly disappear from your site. Do not be blined by the lure of unlimited FTO. That is an illusion; it only happens to a few people who have nepotism advantages. Compensation and benefits are average or below average. No annual bonus. Profit sharing exists, but really small. They only cover 75% of your health and dental insurance. If you are not being paid as much as the number posted on Glassdoor, you are underpaid. The culture is very confusing. During the interview process, the culture was presented as warm and inviting, but that seems to be more of an aspiration than a reality. - Can’t do your work with freedom - Team politics - Nepotism and Favoritism: the best place for Iranians - People who throw others under the bus and take credit for other people's work get promoted - Promotions are not transparent - Fewer holidays compared to others: only 6 days - A shortcut path to stressed out Due to these nagatives metioned here, lots of employees turnover.

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iHerb Response
7y
Hello and we are sorry to see you did not have the best experience here at iHerb. As a former employee we will be sure to take your feedback to the management team and express your concerns. We take into consideration each review and please keep in mind that as the company grows there are growing pains that come along with it.
1.0
Mar 28, 2019
Recommend
CEO approval
Business Outlook

Pros

You'll learn a lot and get some good compensation which is nice while it lasts.

Cons

The company has a "chew you up and spit you out" attitude. I have seen it happen to many of my co-workers. As long as you are ok with this, by all means you should accept a job at iherb. My goal is to get out as soon as possible. If you have a family or need to have a life outside of work, forget about it.

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iHerb Response
7y
Thank you for taking the moment to share your feedback. We agree that iHerb offers an environment where team members learn rapidly on the job, and we appreciate the recognition of our total compensation practices. As iHerb positions itself to deliver the best product selection and value for its customers now and in the future, the management team is identifying how to improve growth and expansion so we scale more effectively. We would value your input and offer to have you reach out to HR in Pasadena or Irvine so we can better understand your concerns.
Viewing 16 - 18 of 768 Reviews

Glassdoor has 806 iHerb reviews submitted anonymously by iHerb employees. Read employee reviews and ratings on Glassdoor to decide if iHerb is right for you.