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mindWireless

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mindWireless reviews

3.6

66% would recommend to a friend

(20 total reviews)

Kevin Whitehurst

87% approve of CEO

74% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.7

Senior management

3.5

Compensation and benefits

3.4

Career opportunities

Reviews by job title

20 reviews

Reviews about "Compensation"

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1.0
Sep 25, 2017

Turn over rate is very high. And for good reasons.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- A lot of great people who care a lot and are trying their best despite what limited (outdated and barely functional) resources are provided to them. - Gorgeous view. - Reasonable commute if an early shift. - Fun company events. - If you like having zero structure this is the job for you!

Cons

- Pay is better than retail, BUT it is still very underpaid and wages are unfair. - Resources are poor. Most are heavily outdated so information is wrong and unhelpful. - Systems are faulty and slow making getting tasks done, even the simple ones, very inefficient. - Communication from management is EXTREMELY poor. When communication is given, it is very passive aggressive and condescending. Any question or concern you have will never be taken seriously unless you ask several times or even resort to pulling in the CEO's. Often times even that is pointless. - Proper training is non-existent. When I had began, the training was excellent but it has heavily deteriorated in the years since. Most people who begin don't even know how to do the simplest of tasks due to management caring more about having a body in the seat rather than making sure its newer employees are well equipped and prepared. - Speaking of equipped, not everyone even has the equipment to do their jobs. They are expected to borrow the equipment of others when the actual users are not in office. - Quantity of work is far more valued than quality. You WILL be expected to overwork and get little to no compensation for it. - No proper structure whatsoever. - Movement up in the company is unclear. You will be given all the duties and expectations of a higher position with very little warning but most importantly, without the "official title" so they can get away with not providing the proper pay that comes with it. - I would continue but it would begin to become almost as unprofessional as the management. Watch "The Office" and imagine working with the character Micheal Scott. Except in reality, it's not hilarious.

4.0
Apr 18, 2017

Potential for career development with hard work and an open mind

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

A privately held company with accessible management, the size of mW means it can move quickly and be responsive to client needs. The management team here may not be politically correct or as HR approved as some corporations, but I firmly believe that the leadership team here will do it's best for people. Give them your hard work, your loyalty and they will do their best to take care of you. My advice to someone joining mW would be work hard, learn hard and advocate for yourself. Always remember that this is a business, that means you may have others come in behind you at higher rates of pay. However, bear in mind that’s not personal, it’s just a reality of business. In turn you will work with some great people, clever, funny and hard working will outweigh the slackers. The sense of community is strong and for the most part positive. Working for a small company will give you a chance to learn resilience, adaptability and focus. Pay attention, work hard and don’t take the bad days personally. At it’s best mW is hard to beat for best practice in ticketing and customer service protocols. There is much to learn here, take advantage of that opportunity and you won’t regret your time with mW the key is learning when to try and develop your career inhouse or move forward elsewhere.

Cons

Some of the very best things about working at mW can also prove to be the worst on bad days. A small team means any sickness, sudden team changes etc., can hit hard. Open source software gives flexibility, but also pain points. As a small company they can’t really build in much flexibility for their team members, bear that in mind if you have young children. Pay is not the best, and it’s firmly based on market rate and the strength of negotiating skills for newcomers. Upward mobility can be difficult in some departments. Worth keeping in mind that ‘fair’ and ‘equitable’ are two very different words. There are many times you may feel something isn’t ‘fair’, but might have to admit that is in fact ‘equitable’. On the worst of days, you might feel this company deserves a 2 star rating, exhausting as it can be - do try to hold on to the fact there are fewer 2 star days than 4/5 star days. Don’t expect perfect and you won’t hate working at mW.

1.0
Aug 13, 2015

Fair is Fair... And nothing that goes on here is fair.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The office is really nice and in a good area. The workspaces are tight and close together, so get ready to REALLY get to know who works near you.

Cons

From what I've been told by people who are leaving the company and those who have already left, the latest trend here is to hire a ton of people for low wages knowing most will leave soon. Stack a bunch of ikea desks next to each other in a cramped space and continue to fill vacated seats with waves of new hires. There isn't any upward movement and the "open door" management policy is a false promise because management doesn't care/listen.

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