Check out your Company Bowl for anonymous work chats.
Excited to support all of our partners at #SSOWeek in Orlando next month! Interested in getting involved? Drop me a note! Always open to new connections within the space - will be our biggest year yet!!
Top Agentic AI Use-case themes for 2026
Ready to see more of me? 🤭 Don't worry, it's not *just* me 😉. I’m excited to join my friends Steve Rudderham and Priyaranjan Jha this Wednesday, Feb 4 (11:00 AM–12:00 PM EST) for a conversation on the operational challenges #SharedServices and #GBS leaders are navigating right now, grounded in SSON data and their immeasurable practical experience. We’ll be talking about: 1️⃣ Where operational focus is shifting 2️⃣ Which challenges are proving hardest to address 3️⃣ How leaders are thinking about what to prioritize next 👉 Join the conversation: https://lnkd.in/ejJDSgvr
Agentic AI isn’t stalling. It’s colliding with governance. In conversations with teams that have already moved agents into production, one pattern keeps showing up: The blocker isn’t model performance. It’s what happens after agents start making decisions without constant human oversight. That’s when the questions change: * Who owns outcomes when an agent acts autonomously? * How do you validate behavior over time — not just at launch? * What’s the kill switch when something goes wrong? Most organizations never had to answer these questions at scale before. Their governance models were built for analytics and applications, not autonomous systems. So progress slows. Not because teams lack ambition, but because the operating model hasn’t caught up. If this feels familiar, you’re already past the hype phase whether your org labels it that way or not. Conversations like these will be taking place at the #AgenticAIExchange in April. https://lnkd.in/exB7nhQd
Is your #SSO or #GBSO the bees knees? 🐝 🦵 Then you're applying for the 2026 SSON North American Impact Awards, right? Time is running out as Applications close Friday! ⏳ ⏳ ⏳ ➡️ Apply for up to 3 categories: https://lnkd.in/g9THNNpe
Agentic AI Exchange 2026 | Session: Assessing the Blueprint for AI-First Architecture 📍 San Diego Hyatt Regency Mission Bay Spa & Marina | April 29–May 1, 2026 🎤 Rameshwar Balanagu, Chief Enterprise Architect, UNFI What does it take to move from legacy systems to an AI-first enterprise architecture? In this Day 1 keynote, Rameshwar Balanagu shares the practical blueprint used to modernize complex environments into adaptive, AI-driven platforms, built to support agentic AI at scale. Key takeaways include: • How to assess enterprise readiness for AI workloads • Designing scalable data flow architectures for real-time intelligence • Building resilience and observability into AI platforms • Lessons learned managing model lifecycle complexity in production If you’re responsible for enterprise architecture, AI platforms, or scaling agentic systems, this session delivers great actionable insights. 👉 Register & Learn more: https://lnkd.in/gAn3Fuh9
✨ WorkX is just weeks away, and we are gearing up for the conversations that will redefine what the workplace can be. Here are four sessions you will not want to miss in Dallas on February 23 - 25. 🟣 From Cost Center to Value Creator MAURICIO TOLEDO - MBA of Warner Music Group opens the day with a powerful look at how leaders can turn workplace challenges into measurable value for their organizations. 🟣Securing the Right Space for People and Operations Andrew Barrett-Weiss of Sony Pictures Entertainment reveals what truly makes a space work for people, performance, and long-term growth in a tight and evolving market. 🟣Streamlining Data to Bring Clarity to Chaos Meaghan Hollywood of Sanofi Learn how organizations are breaking down system silos and transforming fragmented workplace data into clear, actionable intelligence. 🟣Shifting Mindsets with Storytelling Brookes Broughton of The Walt Disney Company shares how storytelling can unlock budgets, shift perspectives, and inspire confident workplace investments. Curious who else is taking the stage in Dallas? See the full agenda and speaker list here: https://lnkd.in/e2GKQGvA
✨ WorkX is just weeks away, and we are gearing up for the conversations that will redefine what the workplace can be. Here are four sessions you will not want to miss in Dallas on February 23 - 25. 🟣 From Cost Center to Value Creator MAURICIO TOLEDO - MBA of Warner Music Group opens the day with a powerful look at how leaders can turn workplace challenges into measurable value for their organizations. 🟣Securing the Right Space for People and Operations Andrew Barrett-Weiss of Sony Pictures Entertainment reveals what truly makes a space work for people, performance, and long-term growth in a tight and evolving market. 🟣Streamlining Data to Bring Clarity to Chaos Meaghan Hollywood of Sanofi Learn how organizations are breaking down system silos and transforming fragmented workplace data into clear, actionable intelligence. 🟣Shifting Mindsets with Storytelling Brookes Broughton of The Walt Disney Company shares how storytelling can unlock budgets, shift perspectives, and inspire confident workplace investments. Curious who else is taking the stage in Dallas? See the full agenda and speaker list here: https://lnkd.in/e2GKQGvA
🔄 Let the outro music play as we rewind the real hits of the year straight from the #SharedServices & #GBS community: automated workflows, GenAI pilots going enterprise-wide, and Shared Services stepping into strategy. The 2026 North American Shared Services Visual Analytics Workbook from SSON Research & Analytics captures it all. The wins, the shifts, and what’s coming next. Think of it as your personal end-of-year recap for #SharedServices and #GBS. Benchmark today: https://lnkd.in/dyP8nv5e 📥 Dive into the 2026 North American Shared Services Visual Analytics Workbook, now available for you to explore the data, rankings, and insights behind this year’s biggest shifts.
Great storytelling drives engagement, connection, and memory. Our panel explored how narrative techniques help learners absorb, retain, and apply information more effectively. Great insights from: - Lloyd Braithwaite, AVP of Learning & Organizational Development, Jackson Health System - Jason MacMenamin, VP of Global Learning Architecture, American Express - Tom Olenchock, Director of Talent Management & Development, Resideo - Aijaz Hussain Shaik, Sr. Director of Thought Leadership & Research, Empower
