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Using technology to improve the caregiver experience Digital Technology Service (DTS) and its operational partners collaborate to introduce, modify, and enhance technology that helps our providers and clinical caregivers safely, effectively, and equitably care for patients. These strides in technology are to improve providers’ and clinicians’ experiences with the tools they use, while also ensuring that the technologies needed to do our work are ready, secure, and available.

Strides in technology
Intermountain Healthcare's value-based care subsidiary, Castell, has partnered with virtual chronic care provider Omada Health to offer virtual diabetes care and prevention to patients. This program offers members support along with intervention from health coaches certified through the CDC-affiliated Diabetes Training and Technical Assistance Center. Patients enrolled in the program also receive preconnected cellular scales, continuous glucose monitors and blood glucose meters that allow primary care physicians to track patient data in real time. Omada will be in charge of tracking clinical metrics, such as the reduction of A1C levels, as part of the program.

Omada Health launches new partnership with Intermountain Health
Intermountain Healthcare performed a record 104 adult liver transplants in 2022 thanks to the life-saving generosity of deceased and living organ donors, their families, and a team of transplant caregivers at Intermountain dedicated to saving lives. The Intermountain Transplant Program performed a total of 271 liver, kidney, and pancreas adult transplants in 2022. The largest increase was in live transplantation, with 32 living kidney transplants and 13 living liver transplants. “Intermountain has created the environment and provided us the necessary tools and team to be successful,” said Jean Botha, MD, transplant surgeon and medical director of Intermountain Healthcare’s abdominal transplant program. “I couldn’t be prouder and more honored to be working side-by-side with these caregivers who are changing lives.”

Intermountain Healthcare Transplant Program Performs Record-Breaking 104 Life-Saving Liver Transplants in 2022
Safe, respectful, and caring behaviors are a big part of our Intermountain culture and support our efforts to improve the patient experience. We recently released a new video that focuses on the concept of respect and how it helps us make more meaningful connections with our patients – especially when patients feel heard. “Good communication and connection with the patient allow you to see them as a person,” says Tricia Murphy, MD, a provider at Nellis Clinic in Las Vegas. “Once you make that connection it goes beyond the care you’re providing – they feel heard and listened to. That makes a difference for the patient, especially when they have so many needs and concerns. If they feel like they’re heard, they’re in a good place.”
Compassionate Connections: Respect
Intermountain Healthcare and UCHealth are forming a new partnership to develop a clinically integrated network (CIN) with comprehensive patient resources. The venture will bring together 700 primary care physicians and hundreds of clinics and hospitals across Colorado, with support from specialists throughout the state. In addition, the partnership will help bring a new health insurance option to Coloradoans. The partnership will also support health insurance products and programs offered through SelectHealth, which will provide Medicare Advantage and Individual ACA (Affordable Care Act) plans (pending regulatory approval) beginning on January 1, 2024. SelectHealth is a nonprofit health plan serving more than one million members in Utah, Idaho, and Nevada. SelectHealth is a subsidiary of Intermountain Healthcare.

UCHealth and Intermountain Healthcare Launch Partnership to Improve Health Outcomes and Reduce Costs | Intermountain Healthcare
Social worker performs a wedding in a hospital room; caregivers host the reception When a patient was admitted to Intermountain Medical Center in Murray, UT with complications from stage 4 thymic carcinoma, his long-time fiancé was by his side. In a matter of hours, caregivers were planning a wedding for them.

Social worker performs a wedding in a hospital room; caregivers host the reception When a patient was admitted to Intermountain Medical Center in Murray, UT with complications from stage 4 thymic carcinoma, his long-time fiancé was by his side. In a matter of hours, caregivers were planning a wedding for them.
Intermountain Café proves its ‘not your typical hospital food’ The culinary service team from Intermountain Café at Intermountain Medical Center received the spiciest chili award from the 36th Annual Great Salt Lake Chili Affair. The event raises funds and awareness for The Road Home, an organization which helps individuals step out of homelessness. The team, including two chefs de cuisine, prepared food for 2,000 patrons, which took three full days and included cooking 500 pounds of pork.
https://youtu.be/0TxLa8WEAG8
Caregivers across Intermountain reflect on creating a caring environment Each day at Intermountain, managers and teams create a culture that demonstrates what it means to truly care. In a newly released video, caregivers from across our enterprise share their perspectives about how they care for our patients and one another, and the positive impact it has on the patient and experience.
Compassionate Connections: Caring
As we say farewell to 2022 and hello to 2023, we look forward to all that is to come. As two of the nation's leaders in providing better healthcare outcomes for lower costs, combining SCL Health and Intermountain Healthcare's operational and clinical programs together in April 2022 has only strengthened this focus. Our future is bright, and we're honored to serve patients and communities across Utah, Idaho, Nevada, Colorado, Montana, Wyoming and Kansas. Wishing you a happy, healthy and prosperous New Year!

As we say farewell to 2022 and hello to 2023, we look forward to all that is to come. As two of the nation's leaders in providing better healthcare outcomes for lower costs, combining SCL Health and Intermountain Healthcare's operational and clinical programs together in April 2022 has only strengthened this focus. Our future is bright, and we're honored to serve patients and communities across Utah, Idaho, Nevada, Colorado, Montana, Wyoming and Kansas. Wishing you a happy, healthy and prosperous New Year!
Health systems with a strong culture of diversity, equity and inclusion can better serve patients and their workforce, and it takes a talented leader to successfully drive those efforts. Congratulations to our very own Tiffany Capeles, Chief Equity Officer at Intermountain Healthcare, who has been recognized by Becker's Healthcare as 1 of 40 diversity and inclusion leaders from hospitals and health systems across the nation who have led successful transformations and continue to drive positive change within their organizations.

40 health system diversity and inclusion executives to know | 2022