Check out your Company Bowl for anonymous work chats.
From customer stories to partner solutions the Experience '18 eBook has got it all! Check out the bonus resources to help you continue your journey of becoming an Experience Champion. http://glassdoor.com/slink.htm?key=vQphG
From customer stories to partner solutions the Experience '18 eBook has got it all! Check out the bonus resources to help you continue your journey of becoming an Experience Champion. http://glassdoor.com/slink.htm?key=vQphG
Diversity and inclusion are key to our values and culture. Here's a peek at what we do at Medallia to ensure everyone can bring their whole selves to work.
It's in the details: How 3 Austin tech companies build more inclusive workplaces
Customers who have a great returns experience ultimately spend more money, and return fewer items in the future.
Solving the age-old problem of returns
Dr. Oliver Kleine of CosmosDirekt (part of Generali) shares how they shook up the insurance industry to create impactful experiences and boost their NPS by 33%. http://glassdoor.com/slink.htm?key=vQ8Hp
Dr. Oliver Kleine of CosmosDirekt (part of Generali) shares how they shook up the insurance industry to create impactful experiences and boost their NPS by 33%. http://glassdoor.com/slink.htm?key=vQ8Hp
How Tracy Everson of H&R Block delivers great experiences across 22 locations. http://glassdoor.com/slink.htm?key=vQ8Bd
How Tracy Everson of H&R Block delivers great experiences across 22 locations. http://glassdoor.com/slink.htm?key=vQ8Bd
“The reason that we went with Medallia was very simple. Medallia had the best workflow capabilities that we saw in terms of putting the insight that you get into the hands of the right people on a real-time basis.” http://glassdoor.com/slink.htm?key=vQTTy
“The reason that we went with Medallia was very simple. Medallia had the best workflow capabilities that we saw in terms of putting the insight that you get into the hands of the right people on a real-time basis.” http://glassdoor.com/slink.htm?key=vQTTy
The VA has taken this organization-wide, systemic, methodical approach to improving the customer experience." Rick Parrish, the principal government customer experience analyst at Forrester.
What agency has the most improved customer experience?
Our very own Matt Bertenthal shares tips on how to test your GDPR process now that it's gone into effect http://glassdoor.com/slink.htm?key=vQTEm
GDPR Day 1: Litigating the Right to Data Privacy
http://glassdoor.com/slink.htm?key=vQK2I Huge news on partnerships with Facebook and Salesforce plus AI-powered updates to Medallia Experience Cloud.
Medallia Integrates Facebook, Salesforce, Adds AI To Experience Cloud
“Bringing Medallia into the @Facebook ecosystem expands our impact & ensures that actual customer feedback, direct from the customer in real-time, is integrated within the organization’s collaborative productivity tools.” Anand Dass, Workplace by Facebook
Medallia and Facebook Define Collaborative Customer Experience Management