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      Connecteam

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      Related searches: Connecteam reviews | Connecteam jobs | Connecteam salaries | Connecteam benefits
      Connecteam interviewsConnecteam Customer Support Specialist interviewsConnecteam interview
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      Customer Support Specialist Interview

      Jun 23, 2024
      Anonymous Interview Candidate
      Tel Aviv-Yafo
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 5 days. I interviewed at Connecteam (Tel Aviv-Yafo) in Jun 2024

      Interview

      Shockingly unprofessional and disrespectful interview process. First, there was a phone call during which HR seemed thrilled to get me to the next step - a 2.5 hour "test" that I spent a few hours preparing for. The "test" is akin to preliminary unpaid training - learning the product in-depth and answering questions pertaining to it, followed by a video of yourself. The test was easy, but unacceptably time-consuming. No other employers do this from my experience. All in all, I put nearly 5 hours of my time into the process to hear nothing back from them for a few days. I emailed the HR contact to ask when I can expect to hear back. She did not respond and had an automated rejection email sent out to me, with no feedback whatsoever. I am somewhat relieved I did not land the role, as this behavior reflects very poorly on their corporate culture. Evidently, they have no respect for applicants. To put one through a test that takes upward of 4 hours to study and undergo, then not take 2 minutes of your time to give them any feedback as to why they were rejected (no test results, literally nothing) is utter abuse of applicants. In addition, the fact that their "test" is essentially unpaid training should be a violation of labor laws in my opinion. I can't imagine how miserable of a working environment it is if you get accepted. On top of this, mind you I am highly overqualified for the position. They mentioned they have students in this role. Shame on them. I never write reviews about interview processes but I had to speak up on this one, as did many others who experienced the same thing. If they had the basic decency to provide feedback after all the time I invested, I wouldn't have ended up writing this.

      Interview questions [3]

      Question 1

      Please tell me about yourself.
      Answer question

      Question 2

      Why do you wish to work for this company, and specifically in a customer service role?
      Answer question

      Question 3

      Please tell me your salary expectations.
      Answer question
      3

      Other Customer Support Specialist Interview Reviews for Connecteam

      Customer Support Specialist Interview

      Aug 6, 2025
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Connecteam

      Interview

      Overall smooth process was very quick to get an in person interview with the team. The in person interview consisted of getting sent text as if messaging a customer who has a complaint.

      Interview questions [1]

      Question 1

      Was I able to work on weekends and holidays
      Answer question
      1

      Customer Support Specialist Interview

      Feb 9, 2025
      Anonymous Interview Candidate
      Tel Aviv-Yafo
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied through an employee referral. I interviewed at Connecteam (Tel Aviv-Yafo)

      Interview

      Typical hi-tech interviewing process. Lots of steps, but everything laid out clearly. The home assignment took 2+ hours to complete and was very detailed. They seem to have thought of everything.

      Interview questions [1]

      Question 1

      What do you think an average day looks like in this role?
      Answer question
      1

      Customer Support Specialist Interview

      Feb 28, 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Connecteam in Feb 2025

      Interview

      I had a great experience with the hiring process. Even though it had a lot of steps (4 interviews, 1 assessment, and 1 in-person meeting before getting the offer), everything moved really fast. From my first HR interview to the offer, it was only three weeks, and I usually got a response within 1-2 hours after each interview. HR was SUPER supportive throughout the process. They were always available, gave me all the information I needed at every stage, and answered my questions right away. The interviews were very detailed, with lots of in-depth questions and examples, but they were always clear and honest about expectations. Overall, it’s a process that requires preparation. Be ready for lots of questions and to provide multiple examples, but you’ll feel supported the whole way through. They’ll keep you posted and won’t leave you hanging!

      Jobs at Connecteam

      14 jobs in United States
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      $70K - $70K /yr
      (Employer provided)
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      Business Development Representative - Strategic Accounts
      United States
      ·
      $70K - $70K /yr
      (Employer provided)
      View job
      Business Development Representative - Strategic Accounts
      United States
      ·
      $70K - $70K /yr
      (Employer provided)
      View job
      Business Development Representative - Strategic Accounts
      United States
      ·
      $70K - $70K /yr
      (Employer provided)
      View job
      Business Development Representative - Strategic Accounts
      United States
      ·
      $70K - $70K /yr
      (Employer provided)
      View job

      Connecteam interviews FAQs

      • Customer Support Specialist applicants have rated the interview process at Connecteam with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 25% positive. To compare, the company-average is 45.5% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Support Specialist roles take an average of 10 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Connecteam overall takes an average of 13 days.
      • Common stages of the interview process at Connecteam as a Customer Support Specialist according to 4 Glassdoor interviews include:

        Skills test:  33%

        Presentation:  33%

        Phone interview:  17%

        One on one interview:  17%

      • Here are the most commonly searched roles for interview reports -

        1. Account Executive(21) ;
        2. Customer Success Manager(20) ;
        3. Customer Success Manager (CSM)(8) ;
        4. Full Stack Developer(6) ;
        5. Marketing(5) ;
        6. Customer Support(4) ;
        7. Sales Development Representative (SDR)(4) ;
        8. Product Manager(3) ;
        9. Senior Software Engineer(3) ;
        10. Software Engineer(3) ;
        11. Talent Acquisition Specialist(3) ;
        12. Backend Developer(2) ;
        13. Content Writer(2) ;
        14. Customer Service Representative(2) ;
        15. Customer Support Representative(2) .


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