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      Connecteam

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      Customer Success Manager (CSM) Interview

      Dec 26, 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 4 weeks. I interviewed at Connecteam in Oct 2024

      Interview

      A straightforward interview comprised of an initial phone screen and three interviews with CS leadership. Communication was quick between rounds, and there was nothing unexpected about the interview process. One interview is a 20 min product demo with a few hours of prep required.

      Interview questions [1]

      Question 1

      Tell me about your previous experience.
      Answer question

      Other Customer Success Manager (CSM) Interview Reviews for Connecteam

      Customer Success Manager (CSM) Interview

      Aug 14, 2025
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Connecteam

      Interview

      4+ rounds plus a QBR. Hiring manager, lead manager etc. the project was to present a QBR with data points etc. this all would have included a panel interview if you passed the QBR

      Interview questions [1]

      Question 1

      Everything they asked was simple and customary. The one thing they asked that I could not answer was, “ what other data would you include in the QBR that you did not include”?
      Answer question

      Customer Success Manager (CSM) Interview

      Feb 13, 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a staffing agency. The process took 5 weeks. I interviewed at Connecteam in Dec 2024

      Interview

      Had an agency contact me first for the original screener. Found out Connecteam wanted to consider me about a week later. Interviewed with the recruiter, which was pretty standard questions about my overall experience and if I was okay with the salary range Met with one of the team leads for a more in-depth interview, and he answered a lot of my questions about the company thoroughly Last step was meeting with my manager and the head of CS, both were really down-to-earth and had a fun banter with each other. Had to present the Time Clock feature to them as if it were a demo to a client. Everything was pretty straight forward, except trying to share the mobile application during the zoom was a problem, but they didn't mind. They then asked some personality questions, "Who is your role model", which I appreciated, b/c they wanted to know if I'd fit the culture. Also asked questions surrounding if I could be an independent worker, "how do you prefer to be onboarded", "what do you do if you don't know how to do something". The US employees have to be self-sufficient with their managers being in Israel. You interact during the first half of the day, but need to manage your time well in the afternoon.

      Interview questions [1]

      Question 1

      "What's your experience in Customer Success" "What level of ARR were you managing in your book and how large was it" "How do you manage your time remotely" "Who is your role model" "How do you prefer to be trained" "Before I call your reference, what do you think they would say about you"
      Answer question
      1

      Jobs at Connecteam

      30 jobs in United States
      Business Development Representative - Strategic Accounts
      United States
      ·
      $70K - $70K /yr
      (Employer provided)
      View job
      Director of Success
      United States
      ·
      $170K - $200K /yr
      (Employer provided)
      View job
      Business Development Representative - Strategic Accounts
      United States
      ·
      $70K - $70K /yr
      (Employer provided)
      View job
      Director of Success
      United States
      ·
      $170K - $200K /yr
      (Employer provided)
      View job
      Director of Success
      United States
      ·
      $170K - $200K /yr
      (Employer provided)
      View job

      Connecteam interviews FAQs

      • Customer Success Manager (CSM) applicants have rated the interview process at Connecteam with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 45.5% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Success Manager (CSM) roles take an average of 33 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Connecteam overall takes an average of 13 days.
      • Common stages of the interview process at Connecteam as a Customer Success Manager (CSM) according to 3 Glassdoor interviews include:

        Phone interview:  20%

        Skills test:  20%

        One on one interview:  20%

        Presentation:  13%

        Group panel interview:  13%

        Background check:  13%

      • Here are the most commonly searched roles for interview reports -

        1. Account Executive(21) ;
        2. Customer Success Manager(20) ;
        3. Customer Success Manager (CSM)(8) ;
        4. Full Stack Developer(6) ;
        5. Marketing(5) ;
        6. Customer Support(4) ;
        7. Sales Development Representative (SDR)(4) ;
        8. Product Manager(3) ;
        9. Senior Software Engineer(3) ;
        10. Software Engineer(3) ;
        11. Talent Acquisition Specialist(3) ;
        12. Backend Developer(2) ;
        13. Content Writer(2) ;
        14. Customer Service Representative(2) ;
        15. Customer Support Representative(2) .


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