Overall a negative and disappointing experience.
It started well - I was referred by a close contact and set up with an initial screening chat with a recruiter. Following this, I had an interview with two people on the hiring team. This first interview was billed as a portfolio review (this should have been a red flag - as a design manager and strategy consultant I don't maintain a portfolio as such, nor do any of my colleagues). I presented cases from my work which were aligned with the role. The interviewers focused heavily on visual / UX design questions and didn't probe the 'strategic' side of the "Strategic service designer" role. 8 days later, the recruiter emailed me to say I'd been unsuccessful - though the rationale and feedback cited misrepresentations of my words or simply wrong information. After querying this, 2 weeks later I had a second interview. This interviewer hadn't been briefed about my situation, nor did they have any notes from the first interview, nor had they read the notes about me from the recruiter. They spent a lot of the time speaking. Questions were, again, quite narrowly focused around visual design artefacts rather than actual strategic service design. Feedback, when it came, was sparse and did not contain actionable insights.
I raised a GDPR request for my interview notes - eventually fulfilled after a further 2 months. Notes from one interviewer were missing entirely, and notes about a different candidate had been included within my records (they mentioned details about their work, country of residence and salary)
Overall, from my perspective, the process felt somewhat chaotic, unprofessional, and at times unfair. Any team that runs a hiring process like this is not somewhere I would choose to work. Almost 3 months after my last interview I received an emailed apology from the recruiting team, with a bullet list of actions they're taking to remedy the problems I encountered - which is nice but felt like too little, too late.
Furthermore the process raised deeper questions of fairness and diversity: everyone I spoke to on the hiring team is of the same nationality, as is the head of the team, and, so it appears, is the person who got hired for that role.
I am sure that my hiring experience is not typical of Mews, but Matt the CEO should be deeply concerned that any candidate, much less one referred by a Mewser, has had the experience I had.