Started with a phone call from a recruiter, then a role play (assessment day) in the office, followed by a zoom online interview later that same week. Was given the questions in advance to help prepare. I had a good experience.
I applied online. I interviewed at NatWest Group in Feb 2025
Interview
It started with an assessment, they then offered a pre-recorded video interview with 3/4 questions to answer
They did a follow up phone call with some basic screening questions and asking why I applied for the role
I applied through a staffing agency. I interviewed at NatWest Group (Manchester, England) in Jul 2022
Interview
Preparing for the final interview. The organization has compiled videos to serve as a guide in preparation for the video interview. There is no pressure and you get to record your answers a couple of times before doing the final video.
Interview questions [1]
Question 1
Practical scenarios of a time I helped a customer and what I did to help
Customer Service Advisor applicants have rated the interview process at NatWest Group with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 65.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Advisor roles take an average of 30 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at NatWest Group overall takes an average of 25 days.
Common stages of the interview process at NatWest Group as a Customer Service Advisor according to 1 Glassdoor interviews include:
One on one interview: 100%
Here are the most commonly searched roles for interview reports -