I applied online. I interviewed at NatWest Group (Birmingham, England) in Jul 2017
Interview
Completed online application.
5 days later was asked to complete online assessments.
Got an email about 5 days later offering to complete a phone call interview.
The phone call interview consisted of a variety of questions however only about 2 were customer based the rest were knowledge about the company and my past experiences within customer service.
Easy to talk to the interviewer and was a nice process.
Interview questions [1]
Question 1
Name a time where you provided exceptional customer service and went beyond your call of duty?
I applied in-person. I interviewed at NatWest Group (Swansea, Wales) in Aug 2018
Interview
Telephone interview with maths questions, followed by a 2 person face to face interview if successful. Basic customer service interview questions, and scenarios questions that i answered with the STAR techniques.
Interview questions [1]
Question 1
tell me about a time when you received excellent customer service
I applied through an employee referral. The process took 3 months. I interviewed at NatWest Group in Aug 2017
Interview
The interview was relatively formal although I was only interviewed by one person, which made the whole experience much more relaxing. I was also offered a tea or coffee and my interviewer didn’t seem to mind that I used notes throughout.
Interview questions [2]
Question 1
Discribe a situation where you overcame a difficult experience.
Customer Service Officer applicants have rated the interview process at NatWest Group with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 65.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Officer roles take an average of 1 day to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at NatWest Group overall takes an average of 25 days.
Common stages of the interview process at NatWest Group as a Customer Service Officer according to 2 Glassdoor interviews include:
Phone interview: 100%
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