Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      NatWest Group

      Engaged Employer

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: NatWest Group reviews | NatWest Group jobs | NatWest Group salaries | NatWest Group benefits | NatWest Group conversations
      NatWest Group interviewsNatWest Group Customer Service Representative interviewsNatWest Group interview
      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      Customer Service Representative Interview

      Mar 30, 2021
      Anonymous Interview Candidate
      Birmingham, England
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 2 months. I interviewed at NatWest Group (Birmingham, England) in Feb 2021

      Interview

      Online application, behavioral questions and math test. By the time I submitted the application the interview slots had been booked so had to wait over a month for interview. Interview over zoom, lady was nice and friendly.

      Interview questions [1]

      Question 1

      What skills do you have that you will bring to the role
      1 Answer

      Other Customer Service Representative Interview Reviews for NatWest Group

      Customer Service Representative Interview

      Jul 15, 2025
      Anonymous Interview Candidate
      Manchester, England
      No offer
      Neutral experience
      Difficult interview

      Application

      I interviewed at NatWest Group (Manchester, England)

      Interview

      It was very stressful. There were two interviewers asking me questions for almost an hour, and they focused a lot on the STAR format. The interviewers kept asking follow-up questions and digging deeper.

      Interview questions [1]

      Question 1

      Tell me about a time you worked under pressure
      Answer question

      Customer Service Representative Interview

      Jun 10, 2025
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at NatWest Group

      Interview

      Terrible process, where you need to answer questions that are completely irrelevant to the job. I don't understand this new culture for minimum paying jobs where there's 5 stage interviews and ridiculous questions that need to perfectly align with the companys so called 'Values'

      Customer Service Representative Interview

      Jan 25, 2024
      Anonymous employee
      Bristol, England
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at NatWest Group (Bristol, England)

      Interview

      Certainly! In a generic interview review, it's crucial to reflect on your preparation, communication skills, and overall impression. Consider how well you conveyed your strengths, responded to questions, and engaged with the interviewer. Identify areas for improvement, such as refining responses or expanding on relevant experiences. This reflection helps enhance your future interview performance.

      Interview questions [1]

      Question 1

      Why do you want to work at NatWest?
      Answer question

      NatWest Group interviews FAQs

      • Customer Service Representative applicants have rated the interview process at NatWest Group with 1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 65.4% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service Representative roles take an average of 1 day to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at NatWest Group overall takes an average of 25 days.
      • Common stages of the interview process at NatWest Group as a Customer Service Representative according to 1 Glassdoor interviews include:

        Skills test:  20%

        Phone interview:  20%

        Personality test:  20%

        Presentation:  20%

        Background check:  20%

      • Here are the most commonly searched roles for interview reports -

        1. Analyst(516) ;
        2. Software Engineer(455) ;
        3. Senior Analyst(452) ;
        4. Business Analyst(283) ;
        5. Associate(227) ;
        6. Operations Analyst(221) ;
        7. Personal Banker(206) ;
        8. Vice President(191) ;
        9. Customer Service Representative(190) ;
        10. Customer Service and Operations Analyst(187) ;
        11. Project Manager(161) ;
        12. Manager(129) ;
        13. Senior Personal Banker(129) ;
        14. Software Designer(124) ;
        15. Director(105) .


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Indeed, Inc. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Indeed, Inc.

      Jobs at NatWest Group

      1 jobs in United States
      FX PB Client Services Associate
      Stamford, CT
      ·
      $85K - $130K /yr
      (Employer provided)
      View job
      View all Customer Service Representative Jobs