I applied through an employee referral. The process took 2 months. I interviewed at NatWest Group in Apr 2021
Interview
Aptitude test was taken, if you get selected in that aptitude test then only you will get an mail for interview. Aptitude test was difficult, lot of mathematics was involved, grammar testing, English testing, typing test, comprehension, mail writing, eye testing, logistical questioning, etc.
Interview questions [1]
Question 1
What does a customer mean to you ?
What is banking in general ?
What do you know about Natwest ?
Interview was very professional and it felt like the interviewer was genuinely intrested in my past experience and thought process. I was made to be comfortable and enjoyed the professionalism.
Interview questions [1]
Question 1
Have you ever had a memorable customer service experience, tell us if there was and why you remember it.
I applied online. I interviewed at NatWest Group (Chennai) in May 2026
Interview
The interview process consisted of an initial screening followed by a discussion on my background, experience, and accounting knowledge. The interviewer was professional and asked questions related to my previous work and finance concepts. The overall process was smooth, and the difficulty level was average.
Interview questions [1]
Question 1
Can you explain your previous work experience and how it relates to this role?
I applied online. I interviewed at NatWest Group (Gurgaon, Haryana) in Nov 2024
Interview
Pretty Good & Simple; Primary focus is on communication skills & other than that about future goals. Maximum 20 minutes interview. Interviewer was calm and understanding. Overall a descent interview not a stressful one.
Customer Service and Operations Analyst applicants have rated the interview process at NatWest Group with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 65.4% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at NatWest Group as a Customer Service and Operations Analyst according to 1 Glassdoor interviews include:
Skills test: 50%
One on one interview: 50%
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