Customer Service and Operation Analyst applicants have rated the interview process at NatWest Group with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 65.4% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at NatWest Group as a Customer Service and Operation Analyst according to 1 Glassdoor interviews include:
Skills test: 50%
One on one interview: 50%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. I interviewed at NatWest Group (New Delhi) in Aug 2020
Interview
my interview went for around 30 min where i was asked questions related to my resume and some situational questions and company related questions smooth process only one person took my interview
Interview questions [1]
Question 1
tell me something about yourself
why you want to join natwest
what do you know about natwest
if a company ask you to work extra due to high volumes will you support?
Interview was very professional and it felt like the interviewer was genuinely intrested in my past experience and thought process. I was made to be comfortable and enjoyed the professionalism.
Interview questions [1]
Question 1
Have you ever had a memorable customer service experience, tell us if there was and why you remember it.
I applied online. I interviewed at NatWest Group (Chennai) in May 2026
Interview
The interview process consisted of an initial screening followed by a discussion on my background, experience, and accounting knowledge. The interviewer was professional and asked questions related to my previous work and finance concepts. The overall process was smooth, and the difficulty level was average.
Interview questions [1]
Question 1
Can you explain your previous work experience and how it relates to this role?
I applied online. I interviewed at NatWest Group (Gurgaon, Haryana) in Nov 2024
Interview
Pretty Good & Simple; Primary focus is on communication skills & other than that about future goals. Maximum 20 minutes interview. Interviewer was calm and understanding. Overall a descent interview not a stressful one.