I applied online. The process took 1+ week. I interviewed at NatWest Group (Liverpool, England) in Jan 2022
Interview
Divided into 4 parts.
First was an assessment where it tests how you deal with potential situations at work, especially focusing on customer service. Choosing the best and worst cases out of 4 options.
If selected, the next round is a couple of very basic math questions which is super easy.
If you pass that, you get selected to the video assessment stage, pretty good, medium hard. 5 questions with one being a how you respond to a particular situation.
If you pass that you get called to an interview with the hiring manager and senior member of the staff who takes notes, this is pretty hard as it tests 5 areas. They explain everything pretty well but the questions are pretty tough. Confusing and hard to answers.
If you pass this you’ll get the offer letter, was hard for me so not expecting it.
Hope this helps :)
Interview questions [5]
Question 1
Told about the bank purposes and why you would want to work for a bank with such purposes and how you can add value to this?
Interview was very professional and it felt like the interviewer was genuinely intrested in my past experience and thought process. I was made to be comfortable and enjoyed the professionalism.
Interview questions [1]
Question 1
Have you ever had a memorable customer service experience, tell us if there was and why you remember it.
I applied online. I interviewed at NatWest Group (Chennai) in May 2026
Interview
The interview process consisted of an initial screening followed by a discussion on my background, experience, and accounting knowledge. The interviewer was professional and asked questions related to my previous work and finance concepts. The overall process was smooth, and the difficulty level was average.
Interview questions [1]
Question 1
Can you explain your previous work experience and how it relates to this role?
I applied online. I interviewed at NatWest Group (Gurgaon, Haryana) in Nov 2024
Interview
Pretty Good & Simple; Primary focus is on communication skills & other than that about future goals. Maximum 20 minutes interview. Interviewer was calm and understanding. Overall a descent interview not a stressful one.
Customer Service and Operations Analyst applicants have rated the interview process at NatWest Group with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 65.4% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at NatWest Group as a Customer Service and Operations Analyst according to 1 Glassdoor interviews include:
One on one interview: 50%
Skills test: 50%
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