I applied through college or university. I interviewed at NatWest Group (Gurgaon, Haryana) in Jan 2023
Interview
There were two rounds of selection process. First was the general aptitude test consisting of verbal ability, mathematical test, behavioural assessment. The second round was the interview round that lasted for about 30 minutes.
Interview questions [1]
Question 1
Introduce yourself. What do you know about Natwest Group? Have you ever worked in a team? If so, what challenges did you faced while working in a team? How will you embrace any change that will happen in the future?
Interview was very professional and it felt like the interviewer was genuinely intrested in my past experience and thought process. I was made to be comfortable and enjoyed the professionalism.
Interview questions [1]
Question 1
Have you ever had a memorable customer service experience, tell us if there was and why you remember it.
I applied online. I interviewed at NatWest Group (Chennai) in May 2026
Interview
The interview process consisted of an initial screening followed by a discussion on my background, experience, and accounting knowledge. The interviewer was professional and asked questions related to my previous work and finance concepts. The overall process was smooth, and the difficulty level was average.
Interview questions [1]
Question 1
Can you explain your previous work experience and how it relates to this role?
I applied online. I interviewed at NatWest Group (Gurgaon, Haryana) in Nov 2024
Interview
Pretty Good & Simple; Primary focus is on communication skills & other than that about future goals. Maximum 20 minutes interview. Interviewer was calm and understanding. Overall a descent interview not a stressful one.
Customer Service and Operations Analyst applicants have rated the interview process at NatWest Group with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 65.4% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at NatWest Group as a Customer Service and Operations Analyst according to 1 Glassdoor interviews include:
One on one interview: 50%
Skills test: 50%
Here are the most commonly searched roles for interview reports -