Is it hard to get hired at Navient?

Glassdoor users rated their interview experience at Navient as 60.3% positive with a difficulty rating score of 2.31 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Resolution Specialist and Medical Billing Specialist rated their interviews as the hardest, whereas interviews for Agent and Collection Specialist roles were rated as the easiest.

How long does it take to get hired at Navient?

The hiring process at Navient takes an average of 12 days when considering 75 user submitted interviews across all job titles. To compare, the average duration of hiring at similar companies like BlackRock, Inc. is 14 days, Fabricated Software, Inc. is 2 days, and Apple Inc. is 21 days. Candidates applying for Agent had the quickest hiring process (on average 1 day), whereas Senior Administrative Assistant - Legal roles had the slowest hiring process (on average 35 days).

Where can I find Navient interview experiences by job title?

Customer Service Representative (122) ; Customer Service Representative (CSR) (28) ; Collector (23) ; Collections Specialist (21) ; Customer Care Specialist (17) ; Customer Resolution Specialist (13) ; Loan Servicing Specialist (13) ; Supervisor (13) ; Covid-19 Contact Tracer (11) ; Debt Collector (11) ; Collector I (10) ; Manager (10) ; Bilingual Customer Service Representative (9) ; Call Center Representative (9) ; Team Lead (9)

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Navient

Navient interview questions

based on 77 ratings - Updated Oct 8, 2025

Easy interview difficulty

Mostly positive interview experience

How others got an interview

82%
Applied online
Applied online
8%
Recruiter
Recruiter
5%
Employee Referral
Employee Referral
5%
In Person
In Person

Interview search

77 interviews

Customer Service Representative Interview

Apr 21, 2023

Anonymous employee

Accepted offer

Positive experience

Easy interview

Application

I applied online. I interviewed at Navient (Austin, TX) in Mar 2023

Interview

The interview process was very efficient and they asked greeat questions! The lady working for Navient who interviewed me was really nice. Overall great experience. They also asked different possible telephone scenarios we could be in.

Interview questions [1]

Question 1

What is your background? what type of experience do you have? The usual questions, They were pretty upfront about the position.

Answer question

Customer Service Representative Interview

Apr 17, 2023

Anonymous employee

Accepted offer

Positive experience

Easy interview

Application

I applied online. I interviewed at Navient

Interview

It was easy , not many questions . I would say remember star method and you will do fine with the Interview and should receive offer on the call or immediately after.

Interview questions [1]

Question 1

I can’t remember , remember star method

Answer question

Consultant Interview

Mar 26, 2023

Anonymous employee

Accepted offer

Neutral experience

Average interview

Application

I interviewed at Navient

Interview

phone interview. We discussed a few things, like salary, job description, company culture, etc. I really don't want to be posting this review but the system is demanding I write a 30 word minimum review before I can do research for my college homework assignment.

Interview questions [1]

Question 1

Can you pass a background check for security clearance?

1 Answer

Viewing 16 - 20 of 77 Interviews

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Navient

Navient interview questions

Easy interview difficulty

Mostly positive interview experience

How others got an interview

Interview search

Customer Service Representative Interview

Customer Service Representative Interview

Consultant Interview

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Jobs at Navient

Navient interviews FAQs

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