I have several years of experience in customer support across phone, email and chat, so I was hopeful about the opportunity. While the recruiter wasn’t very familiar with the role and asked me to save my questions for later stages, I understand that not every process is perfect. From what I’ve read and heard, many people are leaving this role due to common challenges in the support space like juggling multiple conversations, dealing with upset customers, and adjusting to frequent policy changes. These are things you deal with daily in this field, and ones I’ve managed consistently while maintaining strong service standards. It seems like some of the turnover may be tied to hiring people who aren’t fully prepared for those realities. Placing more weight on hands on experience rather than just interview performance could lead to a more stable team and better long-term outcomes.