Waitrose Customer Service Representative interview questions
based on 22 ratings - Updated Jul 1, 2025
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Applied online
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Waitrose interviews FAQs
Customer Service Representative applicants have rated the interview process at Waitrose with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 82% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Waitrose as a Customer Service Representative according to 1 Glassdoor interviews include:
Personality test: 33%
Group panel interview: 33%
Presentation: 33%
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There was an initial group interview in which we were asked to choose the best product to fit different types of customers, and then a short individual interview, in which we were asked regular interview questions.
Interview questions [1]
Question 1
Can you tell us about a time when you solved a problem at work?
I applied online. The process took 1 week. I interviewed at Waitrose in Feb 2018
Interview
One to One interview with hiring manager - I was a returning employee but they just ran through general questions & queries such as why I want to work there, what I could contribute to the team, what my salary expectations were
I applied online. The process took 6 weeks. I interviewed at Waitrose (London, England) in May 2017
Interview
Group interview where you had to work in groups of 2 to role play to see how you would handle difficult situations. Also got asked personality questions etc.