Store Assistant applicants have rated the interview process at Waitrose with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 82% positive. This is according to Glassdoor user ratings.
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I applied online. The process took 2 weeks. I interviewed at Waitrose (York, England) in Jul 2016
Interview
Applied online with my CV through the Waitrose website. I then took a situational judgement test where they gave you scenarios and you chose the reaction which best suited you. After passing this I got through to a face-to-face interview.
Interview questions [1]
Question 1
What is a project you have completed that you are proud of?
First there were three types of online assesment tests. It took about one hour and half! And then I was called for an individual Assessment at waitrose for 30 mints.
I applied online. The process took 1 week. I interviewed at Waitrose (Lutterworth, England) in Nov 2017
Interview
Completed online application which included two tests. I received an email after each step which then made it quite confusing as to whether I had actually completed all of the necessary information. Was then invited to interview at the store a few days later. Had to queue at Customer Service Desk to let them know I had arrived which could have been a problem if I had not arrived early. I was taken into the canteen to wait. There were initially two of us and we were informed we would be interviewed first then two more applicants would be joining us later for the group assessment. The interviewer apologised for the location of the interview which was, bizarrely, in the First Aid room (or should I say cupboard?). Standard interview questions followed then a chance to discuss the pay and hours. I knew this would not go any further when told the pay rate and after I had expressed an interest in working hours that they could not accommodate. This store has a reputation for not keeping staff and, as it is situated close to a very large industrial estate, the reason is probably due to the higher wages paid locally in the warehouse industry. Offering a salary starting at minimum wage is not going to encourage people.
We then met up with two other applicants and were shown into an office for the group assessment. This assessment was meant for six participants and, in my opinion, would have worked better if there had been six of us as one of the group did not participate much. The two interviewers sat watching and making notes. We had twenty minutes to discuss our task and about half way through another situation was thrown into the mix to see how we coped. We then had to present our conclusions to the interviewers. The whole process was over in about ninety minutes
Interview questions [1]
Question 1
I was asked to discuss a situation where I had implemented changes in my current job. Further questions were asked based on my answer, such as how did the change impact on my colleagues and in what way did the company benefit from the outcome?
For the group assessment we were each given a brief to read of a typical scenario in a store at the start of the day. This included staff abscence, delivery delays and busy departments. We also had briefs on six colleagues, including their skill sets and preferences. We had five minutes to individually read the scenario and then twenty minutes to discuss who would be deployed where. After about ten minutes the curveball was thrown in (a seagull wreaking havoc in the store!) and we had to reconsider our initial plans to include how to deal with this issue.