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Service Desk Manager Interviews
Service Desk Manager Interview Questions
"When hiring a service desk manager, employers will look for candidates with customer service experience, strong interpersonal skills, and managerial know-how. Service desk managers must be able to relate to their employees who deal with negativity on a daily basis, solve any and all consumer complaints no matter how difficult, and drive their departments to meet company goals and standards. In an interview you may be asked about your experience with managing people, told to explain how you would resolve various customer complaints, or quizzed on your knowledge of popular IT management software."
136 service desk manager interview questions shared by candidates
This is a Christian company with Christian morals.
What is the number one thing I love about my job / career?
Can you handle a team of around 30 Helpdesk agents and around 80 Desktop technicians and several groups of IT teams from different disciplines like Windows, Unix, AS400, Network, Security, etc. And make them follow the ITSM processes?
It was a touch 5 hours where I was asked about everything from my leadership styles and motivation techniques to my technical qualifications and previous projects.
It was quite casual, nothing technical, just around experience with various systems
Very generic questions about how to manage people and a service desk; nothing very specific
Describe a situation when you were able to strengthen a relationship by communicating effectively. In describing your example, please address all of the following: a. What made your communication effective? b. What was the long-term effect on the relationship?
Can you describe your current position?
What would you do in a situation and how would you handle the process and what would be your outcome?
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