Service Desk Manager Interview Questions

"When hiring a service desk manager, employers will look for candidates with customer service experience, strong interpersonal skills, and managerial know-how. Service desk managers must be able to relate to their employees who deal with negativity on a daily basis, solve any and all consumer complaints no matter how difficult, and drive their departments to meet company goals and standards. In an interview you may be asked about your experience with managing people, told to explain how you would resolve various customer complaints, or quizzed on your knowledge of popular IT management software."