Is 1-800 Contacts a good company to work for?

1-800 Contacts has an overall rating of 3.8 out of 5, based on over 645 reviews left anonymously by employees. This rating has increased by 6% over the last 12 months. 69% of employees would recommend working at 1-800 Contacts to a friend and 71% have a positive outlook for the business. The best reviews about 1-800 Contacts have been left by employees working as Software Engineer , Customer Service Representative and Call Center Representative .

Does 1-800 Contacts pay their employees well?

According to anonymously submitted Glassdoor reviews, 1-800 Contacts employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at 1-800 Contacts. This rating has improved by 12% over the last 12 months.

How satisfied are employees working at 1-800 Contacts?

69% of 1-800 Contacts employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated 1-800 Contacts 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at 1-800 Contacts?

Customer Service Representative (66) , Compliance Specialist (14) , Software Engineer (12) , Call Center Representative (11) , Compliance Associate (9) , Customer Service (9) , Chat Agent (8) , Live Chat Agent (8) , Manager (8) , Supervisor (8) , Compliance (7) , Customer Service Representative (CSR) (7) , Sales Associate (7) , Verification Specialist (7) , Associate (6)

What are the pros of working at 1-800 Contacts according to real employee reviews?

"Benefits are great and overall the company is solid." ((in 67 reviews)); "Great people to work with and amazing benefits" ((in 64 reviews)); "BUT at 1800 Contacts they stick to their word about the great culture!" ((in 50 reviews)); "Great Way to work from home" ((in 32 reviews)); "Great work life balance here" ((in 22 reviews))

What are the cons of working at 1-800 Contacts according to real employee reviews?

"Taking time off can be difficult and confusing based on their points system and staffing needs." ((in 20 reviews)); "Management is poor and lacks skill." ((in 19 reviews)); "Even if your sales are amazing that won't be nearly enough to earn a bonus." ((in 13 reviews)); "Bonus structure is a little unrealistic pay is low." ((in 8 reviews)); "There are limited opportunities for advancement outside of a management position." ((in 7 reviews))

What are employees saying about 1-800 Contacts layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about 1-800 Contacts layoffs and their outlook for job security at 1-800 Contacts in 2026.

What are the top reviewed 1-800 Contacts locations?

Draper , Salt Lake City , Charlotte , Sandy , Lehi , Coppell , Bluffdale , Utah , Layton , Provo , Springville , Riverton , West Jordan , Vernal , Washington , Burlington , Abilene , College Station , El Paso , Houston , Sugar Land , Texas City , Los Altos , Elko , Orlando , Saint Petersburg , West Valley City , Atlantic Beach , Draper Commercial Parkway , Dallas-Fort Worth

1-800 Contacts reviews

3.8

69% would recommend to a friend

(635 total reviews)

John Graham

82% approve of CEO

71% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

3.8

Work/Life balance

3.8

Compensation and benefits

3.7

Senior management

3.7

Career opportunities

1-800 Contacts has an employee rating of 3.8 out of 5 stars, based on 635 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

635 reviews

2.0

Nov 4, 2022

They say the culture is top notch but I wouldn't trust it

Sales representative

Recommend

CEO approval

Business Outlook

Pros

oh my gosh. The CEO will eat lunch with you? That's just unheard of. this was when their cafeteria was open. but now since covid is running rampant most employees are at home.....? I really bet they love saving money.

Cons

They think they are a gerat company but they pay you terribly compared to other call centers. They also say that they compensate through benefits when other call centers have better benefits and better pay.

1-800 Contacts Response

3y

Thanks for taking the time to leave us a review. We value all feedback; it’s how we learn and grow. We recognize that there have been changes since COVID, and as those changes have come up, we have tried our best to be flexible and find the best solutions and opportunities for our associates. For many, that means working remotely. If you are interested in working in the building, we encourage you to work with your manager and business partner to explore options. Also, good news! In case you weren’t aware, our 20/20 Grille is open and ready to welcome all Utah (or visiting) employees looking for a delicious meal! Our menu items are heavily subsidized by the company, making ordering from the Grille affordable, too. We especially love it when our remote people come in for lunch. Your growth and job satisfaction are important to us. If you haven't already, we encourage you to chat with your manager or business partner about your concerns with pay and discuss ways you can take full advantage of our Customer Department's incentive program, utilize development resources available to you (tuition reimbursement, our Associate Development Program (ADP), CTAC-U, etc.), and explore career opportunities available to you – within your channel and the organization. Again, thank you for taking the time to leave us a review. Your thoughts and feelings are important to us. Please don’t hesitate to reach out to your manager, a business partner, or any member of the People Department if you have additional ideas on how we can create the best possible workplace.

2.0

Aug 15, 2022

Micromanage

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

At home and remote work

Cons

Being micromanaged by managers, new management every so often and then the micromanaging begins all over again

1-800 Contacts Response

3y

We appreciate you taking time to leave us a review. Transparency is important to us, which is why our physical and virtual doors are always open. We encourage you to reach out to your business partner or any member of the People Department to share your pain points and to discuss ideas on how we can improve together.

5.0

Aug 12, 2022

BEST TRAINING FOR CUSTOMER SERVICE EVER

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Bob Loose is one of the best trainers I have ever had. Training is very in depth. Customers are always happy calling in. So many good benefits.

Cons

working weekends, scheduling can be hard pay is lower than most places

1-800 Contacts Response

3y

We are so happy to hear your training with Bob, one of our trainers, was such a positive one! We have to agree – we think he's pretty great. :) For our Customer Department associates, one weekend day (Saturday or Sunday) is a schedule requirement to accommodate the needs of our customers. It would be hard to live answer all calls without this. We hope our many time-off options (PTO, attendance points, flex hours, and the schedule trade board) helped you to get the time you needed even with the weekend requirement. As you know, we are always in pursuit of a better way and our workforce management team is currently evaluating our attendance policies to see how we can make the experience even better. We appreciate you sharing your concerns here and will keep this feedback top of mind as we move forward. Thank you for your time with the organization!

Viewing 298 - 300 of 635 Reviews

Jobs at 1-800 Contacts

General Call Center Positions

Director of IT Operations

Senior HR Business Partner

Manager / Sr. Manager, Compensation & Benefits

1-800 Contacts

1-800 Contacts reviews

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Reviews by job title

They say the culture is top notch but I wouldn't trust it

Micromanage

BEST TRAINING FOR CUSTOMER SERVICE EVER

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