Is 1-800 Contacts a good company to work for?

1-800 Contacts has an overall rating of 3.8 out of 5, based on over 645 reviews left anonymously by employees. This rating has increased by 6% over the last 12 months. 69% of employees would recommend working at 1-800 Contacts to a friend and 71% have a positive outlook for the business. The best reviews about 1-800 Contacts have been left by employees working as Software Engineer , Customer Service Representative and Call Center Representative .

Does 1-800 Contacts pay their employees well?

According to anonymously submitted Glassdoor reviews, 1-800 Contacts employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at 1-800 Contacts. This rating has improved by 12% over the last 12 months.

How satisfied are employees working at 1-800 Contacts?

69% of 1-800 Contacts employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated 1-800 Contacts 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at 1-800 Contacts?

Customer Service Representative (66) , Compliance Specialist (14) , Software Engineer (12) , Call Center Representative (11) , Compliance Associate (9) , Customer Service (9) , Chat Agent (8) , Live Chat Agent (8) , Manager (8) , Supervisor (8) , Compliance (7) , Customer Service Representative (CSR) (7) , Sales Associate (7) , Verification Specialist (7) , Associate (6)

What are the pros of working at 1-800 Contacts according to real employee reviews?

"Benefits are great and overall the company is solid." ((in 67 reviews)); "Great people to work with and amazing benefits" ((in 64 reviews)); "BUT at 1800 Contacts they stick to their word about the great culture!" ((in 50 reviews)); "Great Way to work from home" ((in 32 reviews)); "Great work life balance here" ((in 22 reviews))

What are the cons of working at 1-800 Contacts according to real employee reviews?

"Taking time off can be difficult and confusing based on their points system and staffing needs." ((in 20 reviews)); "Management is poor and lacks skill." ((in 19 reviews)); "Even if your sales are amazing that won't be nearly enough to earn a bonus." ((in 13 reviews)); "Bonus structure is a little unrealistic pay is low." ((in 8 reviews)); "There are limited opportunities for advancement outside of a management position." ((in 7 reviews))

What are employees saying about 1-800 Contacts layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about 1-800 Contacts layoffs and their outlook for job security at 1-800 Contacts in 2026.

What are the top reviewed 1-800 Contacts locations?

Draper , Salt Lake City , Charlotte , Sandy , Lehi , Coppell , Bluffdale , Utah , Layton , Provo , Springville , Riverton , West Jordan , Vernal , Washington , Burlington , Abilene , College Station , El Paso , Houston , Sugar Land , Texas City , Los Altos , Elko , Orlando , Saint Petersburg , West Valley City , Atlantic Beach , Draper Commercial Parkway , Dallas-Fort Worth

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1-800 Contacts

Part of SeekWell

1-800 Contacts reviews

3.8

69% would recommend to a friend

(635 total reviews)

John Graham

82% approve of CEO

71% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

3.8

Work/Life balance

3.8

Compensation and benefits

3.7

Senior management

3.7

Career opportunities

1-800 Contacts has an employee rating of 3.8 out of 5 stars, based on 635 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

635 reviews

5.0

Jul 29, 2022

Customers First, Egos Last

Marketing

Recommend

CEO approval

Business Outlook

Pros

I’ve never worked at a place quite like 1-800 Contacts. Many/most companies talk about customer commitments but consistently compromise things to benefit investors. Not this place. People come to work with a passion for changing vision care for customers. Zero ego, zero hierarchy, zero bureaucracy. We do amazing things together because it’s fun to succeed together. And with companies all around Utah facing declines and layoffs, we’re growing.

Cons

Cash salary sometimes feels slow to catch up to the market, but now everyone has stock options, which is a great benefit.

1-800 Contacts Response

Wow - thank you for leaving such a fantastic review and sharing your experience at our company. We really do some amazing things here, and it's because of our incredible people! Thanks for being a part of the 1-800 Contacts family. :)

2.0

Apr 20, 2022

Fun culture low pay

Escalations

Recommend

CEO approval

Business Outlook

Pros

it's got a fun culture and they award those that do a good job.

Cons

Some in management would get too ocupied with other tasks to provide. Compensation is pretty bad too.

1-800 Contacts Response

Thank you for your review. We are always looking for ways to improve our associate experience and will definitely pass along your feedback to our compensation and benefits team. We will continue to assess our pay, bonus structures, and benefits package to ensure we remain competitive and take care of our people. And, good news! Our Draper building has reopened, including our 20/20 Grille, Wellness Center, and vision center! Our goal is to offer as much choice as possible when it comes to where and how our people work. Many of our non-operations associates have chosen to work a hybrid schedule and are in the office part of the week and at home the other days. While a majority of our Customer Department has opted to primarily work remotely, associates in this department do have the option to work in the building if that is a better work environment for them. To any of our Customer Department associates who have an interest in working at our Draper building, we encourage you to reach out to your manager or business partner to discuss options.

4.0

Apr 8, 2022

Good company overall

Operations specialist

Recommend

CEO approval

Business Outlook

Pros

Pay is based on your production Company takes care of its employees

Cons

Very reactive instead of proactive to situations No holliday’s off

Viewing 301 - 303 of 635 Reviews

Jobs at 1-800 Contacts

General Call Center Positions

Director of IT Operations

Draper, UT

View job

Senior HR Business Partner

Manager / Sr. Manager, Compensation & Benefits