Is 1-800 Contacts a good company to work for?

1-800 Contacts has an overall rating of 3.8 out of 5, based on over 645 reviews left anonymously by employees. This rating has increased by 6% over the last 12 months. 69% of employees would recommend working at 1-800 Contacts to a friend and 71% have a positive outlook for the business. The best reviews about 1-800 Contacts have been left by employees working as Software Engineer , Customer Service Representative and Call Center Representative .

Does 1-800 Contacts pay their employees well?

According to anonymously submitted Glassdoor reviews, 1-800 Contacts employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at 1-800 Contacts. This rating has improved by 12% over the last 12 months.

How satisfied are employees working at 1-800 Contacts?

69% of 1-800 Contacts employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated 1-800 Contacts 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at 1-800 Contacts?

Customer Service Representative (66) , Compliance Specialist (14) , Software Engineer (12) , Call Center Representative (11) , Compliance Associate (9) , Customer Service (9) , Chat Agent (8) , Live Chat Agent (8) , Manager (8) , Supervisor (8) , Compliance (7) , Customer Service Representative (CSR) (7) , Sales Associate (7) , Verification Specialist (7) , Associate (6)

What are the pros of working at 1-800 Contacts according to real employee reviews?

"Benefits are great and overall the company is solid." ((in 68 reviews)); "Great people to work with and amazing benefits" ((in 65 reviews)); "BUT at 1800 Contacts they stick to their word about the great culture!" ((in 49 reviews)); "Great Way to work from home" ((in 35 reviews)); "Work life balance is great" ((in 22 reviews))

What are the cons of working at 1-800 Contacts according to real employee reviews?

"Management is poor and lacks skill." ((in 17 reviews)); "Taking time off can be difficult and confusing based on their points system and staffing needs." ((in 15 reviews)); "Even if your sales are amazing that won't be nearly enough to earn a bonus." ((in 13 reviews)); "The Bonus structure looks better on paper." ((in 7 reviews)); "It’s a popularity contest—if you’re not best friends with upper management, you don’t stand a chance." ((in 5 reviews))

What are employees saying about 1-800 Contacts layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about 1-800 Contacts layoffs and their outlook for job security at 1-800 Contacts in 2026.

What are the top reviewed 1-800 Contacts locations?

Draper , Salt Lake City , Charlotte , Sandy , Lehi , Coppell , Bluffdale , Utah , Layton , Provo , Springville , Riverton , West Jordan , Vernal , Washington , Burlington , Abilene , College Station , El Paso , Houston , Sugar Land , Texas City , Los Altos , Elko , Orlando , Saint Petersburg , West Valley City , Atlantic Beach , Draper Commercial Parkway , Dallas-Fort Worth

1-800 Contacts reviews

3.8

69% would recommend to a friend

(635 total reviews)

John Graham

82% approve of CEO

71% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

3.8

Work/Life balance

3.8

Senior management

3.8

Compensation and benefits

3.7

Career opportunities

1-800 Contacts has an employee rating of 3.8 out of 5 stars, based on 635 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

635 reviews

5.0

Jun 30, 2022

Amazing Place to Work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Culture Growth opportunity / development Recognition Goal Oriented

Cons

Historically have paid low compared to the industry, but that is improving and pay is more competitive.

1-800 Contacts Response

4y

Thank you for your review, and for being with us for more than 10 years! We are glad to have you as a part of the 1-800 Contacts family. :)

5.0

Jun 28, 2022

This company really gets it.

Sr. manager, design

Recommend

CEO approval

Business Outlook

Pros

The people. 1-800 Contacts is the best employer I've had for walking the walk when it comes to living up to the (elsewhere) sometimes empty promise of "we love our people." They show it more than they say it. Flexibility. The world has become a funny and sometimes challenging place over the past couple of years. I love that 1-800 Contacts has adapted and become incredibly flexible in figuring out what works best for employees. The campus. Onsite gym, outdoor rec opportunities (complete with volleyball tourney, basketball court, pickleball...) onsite restaurant (don't even think about calling it a cafeteria!), outdoor grill with patio seating, onsite optical shop... all the tools we need to do our jobs on hand... the facilities are second to none.

Cons

I'll come back and edit/add to my review if/when i find one/any.

1-800 Contacts Response

4y

Wow! Thank you for such a fantastic review highlighting our flexibility and benefits. Know that we appreciate all you do for the business and our customers!

4.0

Jun 26, 2022

We have had better times

Shift supervisor

Recommend

CEO approval

Business Outlook

Pros

Growth opportunity is there and encouraged. They run a lot of programs and internships in every department so you can move around and try new things and find your niche! The idealism, vision and support the company has is wonderful but not quite how it used to be when in office. I hope they are finding a way to make it better again.

Cons

"nepotism" or favoritism does exist in the middle line of management. So growth is limited at times. Finding a way to keep people on the front lines is a struggle in the year 2022.

1-800 Contacts Response

4y

Thank you for your review, and for being with us these past few years! Associate development and career growth opportunities are important to us. We are constantly re-evaluating how we can embody our culture and values in both physical and remote work environments. If you haven't already, we invite you to reach out to your manager, business partner, or any member of the People Department to share these feelings and see if there are ways we can help make things better for you and your channel. Thanks again for sharing your feedback.

Viewing 247 - 249 of 635 Reviews

Jobs at 1-800 Contacts

General Call Center Positions

Employee Relations Partner

Marketing Account Manager

Draper, UT

View job

Senior HR Business Partner

Director of IT Operations

1-800 Contacts

1-800 Contacts reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Amazing Place to Work

This company really gets it.

We have had better times

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