Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      1-800 Contacts

      Part of SeekWell

      Engaged Employer

      1-800 Contacts reviews

      3.8

      69% would recommend to a friend

      (635 total reviews)
      avatar

      John Graham

      82% approve of CEO

      71% positive business outlook

      Ratings by demographic groups

      1-800 Contacts has an employee rating of 3.8 out of 5 stars, based on 635 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      635 reviews
      4.0
      Jun 23, 2022

      Overall great

      Ace associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Get to be an agent and customer expert. Support for Agents. Help agents find the best decisions to help the customers. give them advice on options they have to solve problems and find resolutions that make both company and customers happy. Opportunities for development. The company cares about your development and constantly encourages you to learn more about the company, offering internships for other departments (such as quality, sales, compliance (RX) etc. In addition to work development they encourage, other forms of development and even pay tuition up to a certain amount after working for the company for, I believe a year. The Paid time off system is pretty fair compared to most other jobs.

      Cons

      Ace position kind of takes over the slack from other departments. I do feel like for the pay they take advantage of the ACE associates. (having them take sales calls, and taking away sales from sales agents when its super busy, when hiring more sales agents would be a better option so they can get commission for the sales---ACE agents expected to take those calls without any additional income (when those same hours are offered to sales agents at $5 more an hour + sales commission earned. But ACE doesn't get those perks) Supervisor calls, once in awhile you get a non-so pleasant one . No commission, they used to have it for this position but it was taken away.

      avatar
      1-800 Contacts Response
      4y
      Thank you for taking the time to leave a review! We're so glad to hear you feel supported within your channel with your career and development goals. And good news, our tuition reimbursement benefit is available to associates who have been employed with us for six months prior to the class start date (so no need to wait a full year). We recognize that every position can have its challenges, and we appreciate your transparency in sharing some of the pain points you have experienced in your role. Our mission as an organization is to pave a better way and the best way to do that is by bringing solutions to the problems you are facing in your role. If you haven't already, we encourage you to reach out to your manager, the senior manager of your channel, business partner, or any member of the People Department to discuss and share these feelings. We will be sure to pass along this feedback to senior leadership within the Customer Department so that we can all learn, grow, and improve together.
      4.0
      Jun 22, 2022

      Making sure product was put onto the correct shelves, as well as picked up and packed away properly.

      Shipping and receiving clerk
      Recommend
      CEO approval
      Business Outlook

      Pros

      My 3 easy top favorites of working with the company include: *The co-workers and management were always there when they felt that they could help you improve in certain ways or that they also felt the same way back in such a team building way. *The team events that the company would randomly put together after busy days just for moral support and to show how much that everyone cares so much. *The culture and also the 4 values that everyone working for 1-800 feels like they're contributing to the team and also working as a team.

      Cons

      The pay was okay, but raises in business and the state of new ways of current life really made it a bit harder to justify staying and start looking for a new adventure.

      avatar
      1-800 Contacts Response
      4y
      Thank you for your review! We are glad to hear that you felt supported by your coworkers and management during your time with 1-800. We have to agree – our culture is something that sets us apart, and we work hard to incorporate our values into everything that we do. We appreciate your feedback regarding areas we can improve (it’s how we get better). We will be sure to forward this on to our Distribution Center leadership teams. Thank you!
      4.0
      Jun 19, 2022

      Well met culture

      Compliance analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good culture. Great benefits for employees.

      Cons

      Pay could have been better, and the amount of people at lower levels attempting to move into higher positions could at times be oversaturated, but not terrible.

      avatar
      1-800 Contacts Response
      4y
      Thank you for your review! We have to agree – our culture and benefits are both pretty great. :) We will be sure to pass along your feedback regarding growth opportunities to our compliance leadership team. Our associates' access to development as well as their career paths are important to us, and we will continue to evaluate our development, training, and mentorship programs.
      Viewing 250 - 252 of 635 Reviews
      Related searches: 1-800 Contacts jobs | 1-800 Contacts salaries | 1-800 Contacts benefits | 1-800 Contacts interviews
      Reviews1-800 Contacts reviews

      Glassdoor has 645 1-800 Contacts reviews submitted anonymously by 1-800 Contacts employees. Read employee reviews and ratings on Glassdoor to decide if 1-800 Contacts is right for you.