Does 1st Source pay their employees well?

According to anonymously submitted Glassdoor reviews, 1st Source employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at 1st Source. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at 1st Source?

75% of 1st Source employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated 1st Source 3.5 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at 1st Source?

Customer Service Representative (CSR) (15) , Customer Service Representative (14) , Administrative Assistant (6) , Manager (5) , Bank Teller (4) , Client Service Representative (3) , Product Specialist (3) , Analyst (2) , Banking Center Manager (2) , CSA - Customer Service Associate (2) , CSR Supervisor (2) , Credit Analyst (2) , Customer Service Associate (CSA) (2) , Customer Service Representative (CSR) II (2) , Customer Service Representative I (2)

What are the pros of working at 1st Source according to real employee reviews?

"Many great people throughout the organization trying to advance it and really do care about their customers." ((in 22 reviews)); "Good benefits" ((in 7 reviews)); "Work/Life balance is good." ((in 4 reviews)); "friendly and helpful environment and staff" ((in 4 reviews)); "Friendly atmosphere, VP is very caring." ((in 3 reviews))

What are the cons of working at 1st Source according to real employee reviews?

"Low pay" ((in 16 reviews)); "Poor management" ((in 8 reviews)); "Health insurance is expensive and not very good." ((in 5 reviews)); "Upper management is completely out of touch with their employee base." ((in 5 reviews)); "Managers don't want to share Saturday morning duties" ((in 4 reviews))

What are employees saying about 1st Source layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about 1st Source layoffs and their outlook for job security at 1st Source in 2026.

What are the top reviewed 1st Source locations?

South Bend , Fort Wayne , Valparaiso , Hebron , Elkhart , Chesterton , Portage , Mishawaka , Colorado Springs , Buffalo , Niles , Middlebury , Lafayette , Mill Creek , Westville , Macy , Bremen , New Carlisle , Warsaw , Irvine

1st Source reviews about "pay"

78% positive business outlook

Ratings by category

3.8

Culture & values

3.7

Career opportunities

3.6

Diversity & inclusion

3.5

Work/Life balance

3.5

Senior management

3.0

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

49 reviews

2.0

May 2, 2018

Decent work environment

Mortgage

Recommend

CEO approval

Business Outlook

Pros

The people at this employer are by far the best part of the job. I have met some of the most genuine and hard working people here.

Cons

Low pay Little room for growth, unless you switch departments Some management are poor leaders and micromanage

3.0

Nov 12, 2018

Good people but pay is too low

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Middle and upper management have people skills and are approachable, you don't feel like a "number." Good amount of vacation starting out. Well designed and comfortable branches. They stay true to putting customer service first and are somewhat innovative i.e. side-by-side banking

Cons

Pay is simply too low compared to competitors which might contribute to seemingly high turnover rate. Health benefits are okay but not great. And if they want to be innovative I think they should go paperless asap

4.0

Nov 19, 2017

Eft Representative

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Stable hours, company events to baseball and christmas

Cons

Hourly Pay, Certain work environment with co-workers are not well, some discriminate

4.0

Sep 17, 2017

Great company overall, but dysfunctional Marketing leadership

Marketing specialist

Recommend

CEO approval

Business Outlook

Pros

Excellent company with long local history. Employees get along very well together, and there are opportunities for lateral moves among departments. Excellent 401k program!

Cons

In general, pay could be better. Marketing Department is under new leadership, although "leadership" may not be the right word. New CMO arrived mid-2016 and has proceeded to drive away all but one of his direct reports.

4.0

Oct 18, 2017

Truly Caring Company

Customer service representative i

Recommend

CEO approval

Business Outlook

Pros

Work environment, variety of pace, good benefits

Cons

Pay isn't great, not a lot of task diversity

3.0

Jul 23, 2018

Mortgage loan originator

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good company, great mortgage sales Manager, great colleagues

Cons

Pay is at the very low end of the spectrum; safety

3.0

Jul 4, 2014

Descent place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

work with some good people; friendly and easy working environment; flexibility with work and life balance though depending the manager; big on community service

Cons

poor benefit, low pay, lack of standard and consistency in giving out "Titles" (officer / AVP / VP) for people working at the customer front vs. backroom support

4.0

Apr 13, 2016

Client service representative

Recommend

CEO approval

Business Outlook

Pros

The company has a real caring, inclusive culture; You get the feeling that the company really does care about the employees. Nice 401k match. Most of the people in management are laid back. Opportunities to grow within the company.

Cons

Pay is lower than average across the board. technology is behind; both the company intranet and the software used for transactions and looking up client information, very slow and not easy to use.

Viewing 13 - 15 of 49 Reviews

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Jobs at 1st Source

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Loan Funding Specialist, Credit, South Bend, IN (On-Site)

Commercial Banking Development Participant, South Bend, IN (2027 Cohort)

South Bend, IN

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Teller (Client Services Representative), Airport Banking Center, South Bend, IN

South Bend, IN

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Teller (Client Services Representative), Western Avenue Banking Center, South Bend, IN

1st Source

1st Source reviews about "pay"

Ratings by category

Ratings by demographic groups

Reviews by job title

Decent work environment

Good people but pay is too low

Eft Representative

Great company overall, but dysfunctional Marketing leadership

Truly Caring Company

Mortgage loan originator

Descent place to work

Client service representative

Top companies for "Compensation and Benefits" near you

Jobs at 1st Source

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