Is 1st Source a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at 1st Source have rated their employer with 2.8 out of 5 stars in 16 Glassdoor reviews. This is a lower than average score with the overall rating of 1st Source employees being 3.6 out of 5 stars. Search open Customer Service Representative Jobs at 1st Source now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at 1st Source .

Does 1st Source pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at 1st Source with 2.5 out of 5 stars based on 16 anonymously submitted employee reviews. This is 18.2% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at 1st Source.

What are the top reviewed jobs at 1st Source?

Customer Service Representative (CSR) (15) , Customer Service Representative (14) , Administrative Assistant (6) , Manager (5) , Bank Teller (4) , Client Service Representative (3) , Product Specialist (3) , Analyst (2) , Banking Center Manager (2) , CSA - Customer Service Associate (2) , CSR Supervisor (2) , Credit Analyst (2) , Customer Service Associate (CSA) (2) , Customer Service Representative (CSR) II (2) , Customer Service Representative I (2)

What are the pros of working at 1st Source according to real employee reviews?

"Many great people throughout the organization trying to advance it and really do care about their customers." ((in 21 reviews)); "Decent pay and benefits." ((in 7 reviews)); "Work/Life balance is good." ((in 5 reviews)); "Great Coworkers to work with." ((in 4 reviews)); "friendly and helpful environment and staff" ((in 4 reviews))

What are the cons of working at 1st Source according to real employee reviews?

"Pay could be better but a great place to work" ((in 13 reviews)); "Poor management" ((in 8 reviews)); "Managers don't want to share Saturday morning duties" ((in 4 reviews)); "Health insurance is expensive and not very good." ((in 4 reviews)); "You will never get a raise." ((in 4 reviews))

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1st Source

1st Source Customer Service Representative reviews

2.8

46% would recommend to a friend

(16 total reviews)

Chris Murphy III

14% approve of CEO

43% positive business outlook

Ratings by category

3.3

Career opportunities

3.2

Diversity & inclusion

3.1

Culture & values

3.0

Work/Life balance

2.8

Senior management

2.5

Compensation and benefits

Customer Service Representative employees have rated 1st Source with 2.8 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. 1st Source is rated 24% below average by Customer Service Representative professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

16 reviews

2.0

Dec 1, 2025

Poor systems that don’t enable good customer service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nice people good training, but it’s a tough gig with lots of people leaving after training when the reality of the limited ability to get things done kicks in

Cons

The systems and accountability structure conspire to render customer satisfaction a tall ask

2.0

Feb 19, 2025

Good for experience

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work Hours 401k Match Good Stepping Stone

Cons

Low Pay Poor management Favoritism

4.0

Aug 19, 2024

Not a bad gig if you can handle the clients

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Competitive pay and clear opportunities for advancement. Generally good atmosphere in the office.

Cons

Obligation to work some Saturdays (on a rotating schedule). Required to work during some federal holidays. It became emotionally draining for me, Rarely does someone call Customer Service because they're happy...

Viewing 1 - 3 of 16 Reviews

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Jobs at 1st Source

Inbound Customer Service Center Representative I, Customer Service Center, South Bend, IN

Teller (Client Services Representative), FLOAT, Valparaiso, IN

Teller (Client Services Representative), Ireland Road Banking Center, South Bend, IN

Teller (Client Services Representative), FLOAT, LaPorte County, IN

Teller (Client Services Representative), Rochester Banking Center, Rochester, IN

1st Source reviews FAQs

1st Source reviews 1st Source Customer Service Representative reviews

1st Source

1st Source Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Poor systems that don’t enable good customer service

Good for experience

Not a bad gig if you can handle the clients

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1st Source reviews FAQs

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