Is 3M a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at 3M have rated their employer with 4.4 out of 5 stars in 84 Glassdoor reviews. This is a higher than average score with the overall rating of 3M employees being 3.7 out of 5 stars. Search open Customer Service (CSR) Jobs at 3M now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at 3M .

Does 3M pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at 3M with 4.5 out of 5 stars based on 84 anonymously submitted employee reviews. This is 16.9% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at 3M.

How happy are Customer Service (CSR) professionals working at 3M?

84% of Customer Service (CSR) employees at 3M would recommend their employer to a friend. This rating has increased by 11% in the past 12 months. Customer Service (CSR) professionals have also rated 3M with a 4.1 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.5 rating for culture and values and 3.8 rating for career opportunities.

What are the top reviewed jobs at 3M?

Sales Representative (139) , Estagiário (122) , Manager (97) , Engineer (96) , Supply Chain Analyst (95) , Machine Operator (75) , Customer Service Representative (66) , Production Operator (66) , Intern (65) , Technical Aide (65) , Marketing (60) , Software Engineer (58) , Sales (57) , Manufacturing Engineer (53) , Analyst (50)

What are the pros of working at 3M according to real employee reviews?

"The benefits are changing and while not as good as they once were they are still not bad." ((in 620 reviews)); "The people are great and supportive" ((in 450 reviews)); "The pay is good and the work great." ((in 442 reviews)); "They have a lot focused groups and activities which shows how inclusive and great their culture are" ((in 303 reviews)); "Good work life balance.Reputed brand and respected company" ((in 224 reviews))

What are the cons of working at 3M according to real employee reviews?

"There are frequent layoffs and all employees live in fear of the next round." ((in 102 reviews)); "So i paid for that when we had the bad managers." ((in 78 reviews)); "Poor leadership; resting on old innovation laurels; unfavorable workplace if coming from another company" ((in 75 reviews)); "No work life balance and poor upper management" ((in 61 reviews)); "Long hours and have high expectations for outcomes sometimes ones hat are unrealistic" ((in 52 reviews))

Skip to content Skip to footer

Notifications

3M

3M Customer Service (CSR) reviews

4.4

84% would recommend to a friend

(84 total reviews)

William M. Brown

100% approve of CEO

68% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.5

Culture & values

4.5

Compensation and benefits

4.1

Work/Life balance

3.8

Senior management

3.8

Career opportunities

Customer Service (CSR) employees have rated 3M with 4.4 out of 5 stars, based on 84 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. 3M is rated 20% above average by Customer Service (CSR) professionals compared to other employers within the Manufacturing industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

84 reviews

5.0

Feb 16, 2014

Very responsive to the needs of there employees

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

great pay and job security..

Cons

rotating shifts is the only thing that bothered me.

5.0

Jul 13, 2013

great place to work at

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

pay is great and the poeple are easy and fun to work with. It is not very easy to move up but if you work hard enough, your work is recognized.

Cons

the pay raise are only 3%

3.0

May 8, 2013

Consistent Traditional

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Very consistent and solid multi national company in diverse markets with great brand name recognition. Great Benefits and long-term security.

Cons

Some employees are dead weight that show-up, collect a paycheck, and don't care about the big picture and how their job impacts other departments.

Viewing 79 - 81 of 84 Reviews

Top companies for "Compensation and Benefits" near you

NIKE

3.9★Compensation & Benefits

Procter & Gamble

4.1★Compensation & Benefits

Sherwin-Williams

3.6★Compensation & Benefits

L'Oréal

4.0★Compensation & Benefits

Jobs at 3M

Material Planner Analyst

Materials and Production Planner

Operations Supervisor

3M reviews FAQs

3M reviews 3M Customer Service (CSR) reviews

3M

3M Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Very responsive to the needs of there employees

great place to work at

Consistent Traditional

Top companies for "Compensation and Benefits" near you

Jobs at 3M

3M reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

3M reviews FAQs

Jobs at 3M