A Place for Mom reviews

4.0

76% would recommend to a friend

(1,434 total reviews)
avatar

Tatyana Zlotsky

80% approve of CEO

77% positive business outlook

A Place for Mom has an employee rating of 4.0 out of 5 stars, based on 1,434 company reviews on Glassdoor which indicates that most employees have a good working experience there. The A Place for Mom employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

1K reviews
1.0
May 14, 2015

You've probably already been laid off

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I cannot actually come up with enough "pros" to meet the 20 word minimum, as there are none. There, I did it!

Cons

If your glowing, 5-star reviews sound like they're written by your marketing team, they probably are. In actuality, this was the worst place I've ever worked. I was associated with their Seattle call center. They had us train a new group of call center reps in another state, assuring us that this was only to take "over flow" and "after hours" calls, and, oh yeah, pay no mind to the fact that the minimum wage where they are was MUCH lower than in Seattle. (Nobody bought that, BTW.) You guessed it, they fired the entire call center and replaced them with the MUCH cheaper group we trained...outsourced! I know it happens frequently, my issue with the situation was the completely unnecessary dishonesty in so many areas. Karma appears to be catching up, however. It usually does eventually.

1.0
Oct 14, 2013
Recommend
CEO approval
Business Outlook

Pros

Work from home and helping families.

Cons

For any serious sales professional this company is a joke. I was a 6+ figure sales professional in real estate who concentrated on the senior market. I was a "perfect" (according to my recruiter) match for this company. They will find any way possible to not pay you. Only pay once they have collected and expect you as an eldercare advisor to help collect past due fees. I was hired to help families, not as a a/r specialist. The commission structure is laughable. They expect you to develop "professional" referral from doctors, lawyers, cpa's, financial planners and such. Have you ever actually tried to get an appointment with a physician? My coach actually said she took homemade baked goods and dropped them off to create good will and referrals. Crazy! The only positive is when you actually get to help families. However, I've placed 7 families since I started in May and have yet to have a fee paid by a partner property. Plus, the total commissions for those 7 placements don't even match the miniscule draw against commission that they pay. Have you ever actually had anyone listen in to your phone calls and IM you while you are on the call? Just wait - it's going to happen. They come in 15 minutes into the call and missed all of the pertinent details, but feel compelled to "help" you with the call. I IM'd back, get off my call, I'll talk with you later. They count how many hours you are on the phone, but don't provide you with enough leads in the beginning to make those numbers. This entire business model is a crock. You can make more $ working part-time for a gym. If you truly care about working with the senior population, which I do, please, please, seek other options. Work for a home care company, get your CNA and work Hospice, go back to school and get an RN. Anything but this company. I sincerely hope that since they were acquired Warner Pincus things have improved. I recommend you run, run, run, away as fast as you can.

1.0
Mar 6, 2023

Practice what you preach

Recommend
CEO approval
Business Outlook

Pros

- The company has a great mission which attracts heart felt, passion driven individuals that you get to work alongside as well as your community customers, who overall are a pleasure to work with.

Cons

- It's my way, or the highway mentality with Senior Leadership. Don't even think about questioning a business decision, they don't want to hear it. - Pay is far below market value. They pay the same across the country no matter the city you live in. So if you live in San Francisco or Tulsa, you'll make the same even though the cost of living varies greatly. - They give no clarity in how your monthly goals are calculated which leads to many team members questioning the legitimacy of the analytics department, often feeling like you're being misled as you have no clear sense of how things are calculated. - They provide 3 weeks PTO which is great but you're still required to hit daily/weekly metrics while on PTO. Direct quote from leadership, "The business doesn't stop when you're on vacation." Personally, I think it would make more sense to offer unlimited PTO with the expectation of ensuring your metrics are hit but I digress. - There is little explanation or no rationale behind why business decisions are being made that can affect your paycheck. ***Too many issues to list here*** - Don't question leadership, they don't like that. You'll quickly find yourself outside the "circle of trust" if you do. They like people to just do what they're told and not question anything. - They built the program very quickly and made promises to external investors on projected revenue growth. They are now realizing the CS program might not have been rolled out the way it should have been which is resulting in employee turnover which is said since there are a lot of great people here.

Viewing 67 - 69 of 1,434 Reviews

Glassdoor has 1,480 A Place for Mom reviews submitted anonymously by A Place for Mom employees. Read employee reviews and ratings on Glassdoor to decide if A Place for Mom is right for you.