AAA Northeast reviews

3.7

67% would recommend to a friend

(246 total reviews)

John Galvin

77% approve of CEO

70% positive business outlook

AAA Northeast has an employee rating of 3.7 out of 5 stars, based on 246 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AAA Northeast employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

246 reviews
4.0
May 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible, decent pay, incentives, remote, tech support

Cons

Call ratings, pressure to produce numbers, call volume, nasty customers, too many scripts to recite

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AAA Northeast Response
1mo
Thank you for sharing your experience and for highlighting the flexibility, support, and benefits you valued during your time with AAA Northeast. If you’d like to share additional insights, we welcome you to contact our HR team at humanresources@aaanortheast.com.
1.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Middle management is great despite bad upper management

Cons

My experience working at AAA-NE as a Life and Annuity Agent was deeply disappointing. The company culture felt unsupportive and, at times, toxic. Compensation changes were one of the biggest issues—they reduced commissions drastically, from 90% to 40%, and repeatedly said agents would be “made whole” within a year. That never happened. Instead, whenever concerns were raised, management would push the timeline back with comments like “hang in there until June,” then later “hang in there until January,” with no real follow-through. There was also no residual income on policies, and chargebacks were taken when policies canceled, which made earnings feel even more unstable. While the role was presented as having a flexible schedule, in reality management controlled when you worked. Expectations were also excessive, including pressure to respond within one minute. The internal Teams chat often felt more like a place for bragging than genuine motivation or teamwork. Morale suffered when agents were made to feel replaceable and treated like numbers rather than valued employees. Even after being a top producer and ranking #2 in sales, I received no appreciation when I left. In my opinion, the company lacked empathy and failed to value the people who helped drive results.

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AAA Northeast Response
1mo
Thank you for sharing your feedback. We’re sorry to hear that your experience fell short, particularly around compensation changes, communication, and feeling valued. That is not the experience we strive to provide. We take this feedback seriously and continue to look for ways to improve how we support our teams through change. If you’re open to it, we encourage you to reach out to our HR team at humanresources@aaanortheast.com so we can better understand your experience and ensure your feedback is heard. We wish you the best in your career.
5.0
Apr 15, 2026

New to the company

Recommend
CEO approval
Business Outlook

Pros

Free membership, incentives, great culture

Cons

No commission for the 5-6 months while training

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AAA Northeast Response
1mo
Thank you for sharing your experience with AAA Northeast! We’re glad to hear you’re enjoying the culture, incentives, and membership benefits. We appreciate your feedback on the training period and are committed to supporting our team as they build a strong foundation for long‑term success.
Viewing 4 - 6 of 246 Reviews

Glassdoor has 252 AAA Northeast reviews submitted anonymously by AAA Northeast employees. Read employee reviews and ratings on Glassdoor to decide if AAA Northeast is right for you.