Does AAA Northeast pay their employees well?

According to anonymously submitted Glassdoor reviews, AAA Northeast employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at AAA Northeast. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at AAA Northeast?

67% of AAA Northeast employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated AAA Northeast 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at AAA Northeast?

Member Service Representative (11) , Insurance Agent (8) , Member Service Counselor (8) , Travel Agent (7) , Insurance Sales Agent (6) , Manager (6) , Travel Advisor (6) , Director (5) , Dispatcher (5) , Customer Service Representative (4) , Human Resources (4) , Life Insurance Agent (4) , Project Manager (4) , Supervisor (4) , Travel Consultant (4)

What are the pros of working at AAA Northeast according to real employee reviews?

"Benefits were great and was looking forward to moving up or into different areas of the company." ((in 42 reviews)); "AAA members are great people to help and provide services." ((in 11 reviews)); "The onboarding process and training is amazing" ((in 10 reviews)); "Benefits package is good, coworkers are great" ((in 4 reviews)); "Great benefits, Good equipment, Great ppl to work with." ((in 4 reviews))

What are the cons of working at AAA Northeast according to real employee reviews?

"Low pay compared to market value for similar positions" ((in 18 reviews)); "Assistant manager was amazing." ((in 6 reviews)); "Leadership at AAA is lacking in all areas." ((in 6 reviews)); "Worse, management will look for any reason — real or fabricated — to terminate employees, especially if it means they won’t have to pay out money owed under the old or new compensation plans." ((in 5 reviews)); "The opportunity are almost endless." ((in 3 reviews))

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AAA Northeast

AAA Northeast reviews

3.7

67% would recommend to a friend

(246 total reviews)

John Galvin

77% approve of CEO

70% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.8

Compensation and benefits

3.6

Senior management

3.5

Career opportunities

AAA Northeast has an employee rating of 3.7 out of 5 stars, based on 246 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AAA Northeast employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

246 reviews

5.0

Mar 10, 2026

Great company

Roadside technician

Recommend

CEO approval

Business Outlook

Pros

Good pay, good benefits, good management, nice place to gain experience

Cons

Not many but they are manageable

AAA Northeast Response

3mo

Thank you for taking the time to share your experience. We're thrilled to hear that you feel valued and appreciate your recognition of the positive environment we strive to create.

1.0

Feb 12, 2026

Opportunities are limited

Senior data analyst

Recommend

CEO approval

Business Outlook

Pros

Good benefits and free membership

Cons

Opportunities for growth are limited once you get to a certain level. A lot of it is also political. Salary ranges are below industry average. I was there for over 7 years as the only analyst in the Insurance department. I ran all the insurance analytics on my own. I never got much help and never got a clear answer about getting promoted. I worked a lot of extra hours but I didn't mind. After 7 years they finally decide to bring in someone else, who happened to be much younger, to help with Insurance Analytics. They soon gave the promotion of team lead to this same individual. This promotion should have been mine. I have nearly 30 years experience in analytics, most of it in the insurance industry and 7 years with AAA Northeast. This person only had a handful of years in analytics with none in insurance. That's when I decided to leave.

AAA Northeast Response

3mo

Thank you for sharing your experience with us. We're sorry to hear that your time at AAA Northeast did not meet your expectations. We're committed to continuously improving our processes and equitable opportunities for all employees.

5.0

Feb 11, 2026

The Best Culture

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The people that work here make the culture what it is - welcoming, inclusive, and respectful of all. There are also vast growth opportunities and support from leadership. Employee benefits are amazing and are enhanced year over year based on employee feedback.

Cons

I have no cons to share.

AAA Northeast Response

3mo

Thank you for taking the time to share a wonderful review. We're thrilled to hear that our culture, leadership, and commitment to employee well-being have made a meaningful impact on your experience. Thank you for being a part of the club.

Viewing 7 - 9 of 246 Reviews

Jobs at AAA Northeast

Dispatcher (3rd shift)

Roadside Assistance Driver

Dispatcher - Providence RI (2nd shift)

Roadside Assistance Driver

Driver Improvement Trainer