Does AAA Northeast pay their employees well?

According to anonymously submitted Glassdoor reviews, AAA Northeast employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at AAA Northeast. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at AAA Northeast?

67% of AAA Northeast employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated AAA Northeast 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at AAA Northeast?

Member Service Representative (11) , Insurance Agent (8) , Member Service Counselor (8) , Travel Agent (7) , Insurance Sales Agent (6) , Manager (6) , Travel Advisor (6) , Director (5) , Dispatcher (5) , Customer Service Representative (4) , Human Resources (4) , Life Insurance Agent (4) , Project Manager (4) , Supervisor (4) , Travel Consultant (4)

What are the pros of working at AAA Northeast according to real employee reviews?

"Benefits were great and was looking forward to moving up or into different areas of the company." ((in 44 reviews)); "AAA members are great people to help and provide services." ((in 12 reviews)); "excellent training and opportunity for movement around the company" ((in 9 reviews)); "Benefits package is good, coworkers are great" ((in 6 reviews)); "Great benefits package that includes things like the very competitive 6% 401k match with Roth option, and unique but valuable paid day off before your wedding, and also an unusual but welcome seasonal 'surprise' days (treated to a treat/snack or similar small 'thank you' token)." ((in 5 reviews))

What are the cons of working at AAA Northeast according to real employee reviews?

"Low pay compared to market value for similar positions" ((in 18 reviews)); "Assistant manager was amazing." ((in 6 reviews)); "Leadership at AAA is lacking in all areas." ((in 6 reviews)); "Worse, management will look for any reason — real or fabricated — to terminate employees, especially if it means they won’t have to pay out money owed under the old or new compensation plans." ((in 5 reviews)); "Remote hours were long for my situation 10" ((in 3 reviews))

What are the top reviewed AAA Northeast locations?

Providence , Boston , Wayne , New York , North Andover , Garden City , Union , Hamden , Milford , Springfield , West Springfield , Brick , Hackensack , Newark , Vienna , Saratoga Springs , Vestal , Farmingdale , Long Island City , Maspeth , Nanuet , Yonkers , Newburgh , Utica , Grand Rapids , Portland , Costa Mesa , Los Angeles , Merrimack , Cumberland

AAA Northeast reviews

3.7

67% would recommend to a friend

(246 total reviews)

John Galvin

77% approve of CEO

70% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Work/Life balance

3.8

Compensation and benefits

3.7

Culture & values

3.6

Senior management

3.5

Career opportunities

AAA Northeast has an employee rating of 3.7 out of 5 stars, based on 246 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AAA Northeast employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

246 reviews

5.0

Dec 3, 2025

More than a job, it’s a community

Senior employee experience specialist

Recommend

CEO approval

Business Outlook

Pros

At AAA Northeast, we celebrate our employees with engaging events throughout the year—virtual and in-person—plus heartfelt service recognition dinners, thoughtful onboarding gifts, e-recognition cards, raffle opportunities, and so much more. We empower employees with generous volunteer hours to give back to their communities. With fairness, flexibility, and recognition at our core, AAA Northeast is where you can thrive and make a real difference.”

Cons

Not a lot to say here except - we move fast, innovate boldly, and keep things exciting—so hop on board and get ready for an incredible journey.

AAA Northeast Response

6mo

Thank you for sharing your experience and being part of the AAA Northeast team! We appreciate your feedback and celebrate your commitment to our club and members for over 10 years!

5.0

Dec 2, 2025

One of the Best Places to Work

Sr. communications specialist

Recommend

CEO approval

Business Outlook

Pros

Excellent total rewards. Hybrid, Remote, In-person options based on role. Company values are not just words. They live them! Employees receive 48 hours of volunteer time per year. Shared Success Bonus given to all employees if 3 targets achieved. Employee engagement is top notch. Room for advancement and professional development.

Cons

It is a 24/7/365 business. Some employees, based on their role may need to work weekends, holidays, or overnights.

AAA Northeast Response

6mo

Thank you for sharing such positive feedback! We're thrilled to hear that you value our total rewards, flexible work options and commitment to our shared values. Thank you for being a part of the club.

4.0

Dec 1, 2025

Benefits

Member service representative

Recommend

CEO approval

Business Outlook

Pros

it's a job you don't have to "take home" after your shift. defined interactions, not ongoing ones. it's a Club so easy to remember the person on the phone is a member of the Club same as you, so can couch interactioin as Us working together to get you through this best we can.

Cons

production atmosphere, as anywhere in America, where a certain framework must be adhered to, and the usual "American Production" curse of always maximizing production, faster, better, more, but good people.

AAA Northeast Response

6mo

Thank you for sharing your experience and your commitment to the club and to our members.

Viewing 22 - 24 of 246 Reviews

Jobs at AAA Northeast

Roadside Assistance Driver

Driver Improvement Trainer

Roadside Assistance Driver - Tow

Roadside Assistance Driver - Tow

Digital Travel Advisor

AAA Northeast

AAA Northeast reviews

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More than a job, it’s a community

One of the Best Places to Work

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