1. Failing business foundation. The company revenue has been trending downward for several years. The brand is notorious for scamming customers on repairs, often times with margins on tickets well over triple digits. Literally have seen customers charged 100 dollars for 35 seconds of labor and paying for 3300 dollars for "remanufactured transmissions" when they really bought a used one from a junkyard with decent miles so it can get them past the Warranty.
2. Franchisees (owners)- absolutely the scummiest people you will ever encounter. Blame you for the business shortcomings, and have IDIOTS running their operation with no formal sales training or professional acumen, largely "overtly" (n-word, racial epithets towards Mexicans) racist which is cool if you're into that I guess (sarcasm). Their stores are dirty and when this is brought up they get defensive and trash you as someone they don't like, which can cost you your job.
3. Senior Management does not care. They are getting paid regardless and are very minimally involved with your grooming or development. If the numbers are down, "fix it."
4. Pay. It's 65 K base. 65K base when you're responsible for a 10 million+ dollar grossing operation? Not terrible....until you compare it to similar situated roles.
5. Zero percent chance for growth. Literally. There are 3 vice presidents and 2 of them came from outside the company and the third was in this role for 1000 years before he got promoted.
6. AROM program that is designed to help you is an absolute joke. Period. Recently there was a class of 5 and not a single one was still with the company 90 days later.
7. You aren't managing corporate employees, so your authority on directing is very limited with the Owners (franchisees). Their word is the final authority as they pay the company hefty franchise fees and that's what the organization values.
8. Extremely challenging corporate culture for women.
