Is ACE Cash Express a good company to work for as a Service Associate?

Service Associate professionals working at ACE Cash Express have rated their employer with 2.2 out of 5 stars in 16 Glassdoor reviews. This is a lower than average score with the overall rating of ACE Cash Express employees being 3.0 out of 5 stars. Search open Service Associate Jobs at ACE Cash Express now and start preparing for your job interview by browsing frequently asked Service Associate interview questions at ACE Cash Express .

Does ACE Cash Express pay Service Associate employees well?

Service Associate professionals rate their compensation and benefits at ACE Cash Express with 2.3 out of 5 stars based on 16 anonymously submitted employee reviews. This is 26.4% worse than the company average rating for salary and benefits. Find out more about Service Associate salaries at ACE Cash Express.

How happy are Service Associate professionals working at ACE Cash Express?

19% of Service Associate employees at ACE Cash Express would recommend their employer to a friend. This rating has increased by 14% in the past 12 months. Service Associate professionals have also rated ACE Cash Express with a 2.1 rating for work-life-balance, 0.0 rating for diversity and inclusion, 2.1 rating for culture and values and 1.8 rating for career opportunities.

What are the top reviewed jobs at ACE Cash Express?

Center Manager (85) , Sales Associate (50) , Customer Service Representative (45) , Store Manager (37) , District Manager (19) , Service Associate (16) , Manager (14) , Teller (11) , Sales Associate/Cashier (8) , Customer Service Associate (7) , Cashier (6) , Assistant Manager (5) , Bank Teller (5) , Customer Service Representative (CSR) (5) , Sales Representative (5)

What are the pros of working at ACE Cash Express according to real employee reviews?

"Pay was good and if you like to work alone" ((in 40 reviews)); "good benefits and pay for their employees" ((in 39 reviews)); "Great coworkers and fast paced" ((in 14 reviews)); "Great people to work with." ((in 14 reviews)); "I had a good manager and mentor." ((in 8 reviews))

What are the cons of working at ACE Cash Express according to real employee reviews?

"Long hours and lack of help since you work alone mostly" ((in 34 reviews)); "Can easily turn bad with bad management" ((in 30 reviews)); "No work life balance was there" ((in 13 reviews)); "They do not promote from within, the upper management is clueless, no sense of how to treat employees or customers." ((in 13 reviews)); "Woeking long hours alone and not able to leave the branch" ((in 13 reviews))

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ACE Cash Express

ACE Cash Express Service Associate reviews

2.2

19% would recommend to a friend

(16 total reviews)

Jay B. Shipowitz

25% approve of CEO

13% positive business outlook

Ratings by category

2.3

Compensation and benefits

2.1

Culture & values

2.1

Work/Life balance

1.9

Senior management

1.8

Career opportunities

Service Associate employees have rated ACE Cash Express with 2.2 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Service Associate professionals have an average working experience there. ACE Cash Express is rated 41% below average by Service Associate professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

16 reviews

2.0

Jun 18, 2015

Service associate

Recommend

CEO approval

Business Outlook

Pros

Very layback place and nice customers , some employees where nice but at the same time very hypocrites

Cons

Bad management, everything is unorganized, you have to multi task all the time and it gets hard when your by yourself it gets packed, it would be better if they had atleast 2 employees to help out, I had a few customers tell me why am I always by myself that is bad customer service, the managers always talk bad about each others back and about their employees but then in person they act like nothing happened, they don't let you choose your days off of course have to tell them 2 to 3 weeks ahead and little pay for so much to be handling.

2.0

Jun 17, 2015

Bad company

Service associate

Recommend

CEO approval

Business Outlook

Pros

some of the people are pretty cool to work with.

Cons

Full time at ACE actually means a maximum of 37 hours a week (maybe less) . Poor upper management, low pay for everything they want done, constantly getting yelled at by angry customers because youre not allowed to give them too much information(totally ridiculous).

1.0

Mar 22, 2015

TERRIBLE

Service associate

Recommend

CEO approval

Business Outlook

Pros

Not much work has to be done; easy days; few customers.

Cons

Management needs more training, better safety for employees. you're working alone the whole day usually, nobody to report to. not much room to move up. Okay pay. you're there the whole day open to close by yourself and you don't get a lunch break.

Viewing 10 - 12 of 16 Reviews

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ACE Cash Express

ACE Cash Express Service Associate reviews

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Service associate

Bad company

TERRIBLE

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