ACI Worldwide reviews

3.9

70% would recommend to a friend

(1,397 total reviews)

Thomas Warsop

84% approve of CEO

73% positive business outlook

ACI Worldwide has an employee rating of 3.9 out of 5 stars, based on 1,397 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ACI Worldwide employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
1.0
May 12, 2013

A feel good story gone bad.....

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

• Very good co-workers; extremely knowledgeable and always willing to help. • Flexible work hours; work from home is allowed. • Has an open mind about products of acquired companies; gives them a fair review. • Has tools and processes in place for employee skill enhancement. • Financials are in rude health; always highlighted by management.

Cons

• Senior management is arrogant, dismissive and unconcerned about employee concerns; only has eyes for the balance sheet and little else; even small claims are rejected or delayed for flimsy reasons, such as not having budget (how ironic). • Existing customers don't like dealing with ACI; they get talkers instead of solution providers; no new customers on the horizon. • Permanent employees are looked at with only the 'cost' angle; focus is largely on squeezing them with threats; in spite of major resource crunch, hiring (of permanent staff) has been frozen and firing is on at full swing for no rhyme or reason. • Contractors are hired at exorbitant rates with no accountability and expected to perform the work of senior resources as soon as they join. • Senior management whimsically decides impossible and unrealistic targets for all projects in terms of time, quality etc); no regard for complexity or anything else; employees are pushed to work long hours/weekends to meet deadlines with no reward or appreciation. • A 'one size fits all' approach is followed towards all projects/products; makes life extremely difficult for employees adding major overheads and affecting delivery; more focus on documentation and preparing reports to show management and less on the actual work. • Payscales/increments no good with people working their socks off; employees don't have time to focus on their self-development. • Highly political; C.Y.A culture prevalent; focus on finding scapegoats and escalations at every instant; dissension and infighting actively encouraged and used by management to deny people their due. • No willingness from management to take responsibility; instead accountability is demanded from those below who have no powers of control.

1.0
May 1, 2013
Recommend
CEO approval
Business Outlook

Pros

At least growing in terms of records and sheets!

Cons

Don't miss understand this company as a Product based company. They are worse than Services Based They want to become a $1bn company by acquiring other companies. They keep emphasizing on their CORE values. But in reality their CORE values don't have a value. Always changing, re-organizing due to all acquisitions. Have become part of ACI through a recent acquisition. For at least 3-4 months they made sure that they miss communicate the whole thing and one fine day they came up with a list of around 20% layoffs. Later these shameless guys are trying to justify themselves. Never join this company. They are just trying to grow by acquiring other companies. Employees have no value. You are just a resource. Managers or high level employees lack vision. Some of them came through acquisition and even though they are just 6-7 months to 1-2 years with ACI, they keep boasting as if they are with ACI for ages. [e.g. I have been a part of ACI for past 14 years. I have over all exp 14 years]

Viewing 1312 - 1314 of 1,397 Reviews

Glassdoor has 1,507 ACI Worldwide reviews submitted anonymously by ACI Worldwide employees. Read employee reviews and ratings on Glassdoor to decide if ACI Worldwide is right for you.