ACI Worldwide reviews

3.9

70% would recommend to a friend

(1,398 total reviews)

Thomas Warsop

84% approve of CEO

73% positive business outlook

ACI Worldwide has an employee rating of 3.9 out of 5 stars, based on 1,398 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ACI Worldwide employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
2.0
Mar 8, 2016
Recommend
CEO approval
Business Outlook

Pros

-Relaxed work attire (in most locations) -Some work from home capability -Plenty of change = plenty of opportunity to learn "new to you" technologies

Cons

-IT leadership lacks focus on projects, and pushes out multiple enterprise-wide projects concurrently in order to fulfill checkboxes for audit requirements. It is a "Deploy first, fix problems later" mentality, rather than giving adequate time for planning and implementation. -IT infrastructure lacks the number of personnel required to properly plan and implement projects while keeping the ship from sinking. There's too much turnover without backfilling positions. Often open positions are cannibalized by other business units. - IT leadership doesn't listen enough to their technical resources. Let the technical experts design and build, and trust them to do the job they were hired to do. Management often dictates the design of a solution. - IT leadership buys products without adequate technical evaluation. At times there is little to no involvement from technical teams, which has led to poor implementation. - Too often the focus is on fighting fires and fixing holes rather than giving adequate time and resources to being proactive in preventing the same fires and holes from coming up in the future. - The business culture is toxic to IT management and growth. Until the culture is changed and we get rid of the developer mentality of "I can do it however I want", IT will never improve. There's no standardization which makes planning and implementation difficult. This requires direction from the top.

3.0
Feb 22, 2016

Experience completely depends on org and team

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Like any large company (4500+) employees, experiences vary considerably by business unit and at the team level. Overall, my teammates and managers have been amazing. If your manager is ok with working from home sometimes, this is a huge benefit to your work/life balance. Benefits overall are pretty good. It's really the experience working with incredibly smart, hardworking people that stands out here. You'll find that most employees love their teams and coworkers but detest management. I will say the technology business unit has by far the best management and leadership in the company. The products, technology and industry are interesting and the company is seen as a leader in the market.

Cons

This is an extremely top heavy organization. There seems to be a million VPs and not enough people to actually do the work. Executives are completely out of touch. There is zero loyalty, they'll let you go if you've been there working hard for 20 or 30 years without a second thought. Their compensation increases are a joke but I've heard a lot of companies don't give any. My biggest complaint is having no career path or professional development - they won't let you change roles so you're stuck. Overall your experience will completely depend on what organization and what team you're in because I know this isn't the case for other people.

2.0
Sep 29, 2015

SVP of Sales

Recommend
CEO approval
Business Outlook

Pros

lots of products to offer

Cons

no consistency in messaging, too bound up in process to move effectively, no clue on how to approach markets they want to serve

Viewing 148 - 150 of 1,398 Reviews

Glassdoor has 1,508 ACI Worldwide reviews submitted anonymously by ACI Worldwide employees. Read employee reviews and ratings on Glassdoor to decide if ACI Worldwide is right for you.