Does ADT pay their employees well?

According to anonymously submitted Glassdoor reviews, ADT employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at ADT. This rating has been stable over the past 12 months.

How satisfied are employees working at ADT?

41% of ADT employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ADT 2.9 out of 5 for work life balance, 2.8 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at ADT?

Sales Representative (386) , Customer Service Representative (197) , Residential Sales Representative (177) , Small Business Sales Representative (136) , Sales Associate (104) , Sales (101) , Technician (96) , Installation Technician (91) , Account Manager (73) , Solutions Advisor (69) , Manager (67) , Emergency Dispatch Operator (64) , Inside Sales Representative (59) , Sales Manager (57) , Field Service Technician (54)

What are the pros of working at ADT according to real employee reviews?

"Good benefits and the company has a strong brand but too many customers are leaving." ((in 400 reviews)); "The pay is good I like to schedule and how close it is to my home" ((in 360 reviews)); "Most of the employees are really great people that would be willing to help you out if they like you." ((in 190 reviews)); "Work from home life is good" ((in 127 reviews)); "Good money if you are good at upselling" ((in 108 reviews))

What are the cons of working at ADT according to real employee reviews?

"poor management can make you miserable" ((in 382 reviews)); "Commission only is a very hard way to live when the company doesn't live up to their promises." ((in 181 reviews)); "No training (sink or swim)" ((in 169 reviews)); "The managers have no.formal" ((in 152 reviews)); "horrible upper management." ((in 112 reviews))

What are employees saying about ADT layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ADT layoffs and their outlook for job security at ADT in 2026.

What are the top reviewed ADT locations?

Jacksonville , Boca Raton , Irving , Knoxville , Wichita , Houston , Atlanta , Dallas , Indianapolis , Aurora , Rochester , New York , Orlando , Los Angeles , Chicago , Austin , Tampa , Kansas City , San Antonio , San Diego , Denver , Springfield , Chatsworth , Phoenix , Las Vegas , Miami , Charlotte , Fort Worth , Memphis , Nashville

ADT reviews

3.0

41% would recommend to a friend

(3,459 total reviews)

Jim DeVries

48% approve of CEO

34% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (3,459 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ADT has an employee rating of 3.0 out of 5 stars, based on 3,459 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.5 stars).

Reviews by job title

3K reviews

4.0

May 20, 2026

Decent work-life balance hindered by unresponsive management

Residential resale representative

Recommend

CEO approval

Business Outlook

Pros

Hybrid work with decent work life balance

Cons

Management in the higher levels is oblivious to the lower level employee concerns

3.0

May 6, 2026

Great team culture but poor lead sourcing strategy

Home health inside sales

Recommend

CEO approval

Business Outlook

Pros

-Excellent team culture -Good benefits -Work from home

Cons

-Poor lead sourcing strategy from upper management

ADT Response

1w

Thank you for sharing your experience as part of the Health team in Boca Raton, Florida. We’re glad to hear you valued the team environment, collaboration, and benefits. We appreciate the time you spent at ADT.

2.0

May 4, 2026

Don't work here.

Team manager

Recommend

CEO approval

Business Outlook

Pros

Insurance options/coverage are pretty good

Cons

Management is a mess. The company has been bought and sold so many times, it feels like it isn't cohesive anymore. Policies change more often than they should, and often conflict with each other. Upper management does not listen to anyone below them.

ADT Response

1w

We appreciate you taking the time to leave a review and for your long tenure in Rochester, New York. We’re glad to hear you found value in the benefits offered, and we appreciate your perspective on leadership. Creating an environment where employees feel heard is important to us, which is why we actively gather feedback through ongoing listening efforts, like the annual employee sentiment survey, to continue improving. If you'd like to share more details regarding your experience, please email recruiting@adt.com. Thank you for your 10 years of dedication to helping keep people safe.

Viewing 28 - 30 of 3,459 Reviews

Jobs at ADT

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Designer, Marketing Brand

Social Content Producer

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ADT

ADT reviews

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Reviews by job title

Decent work-life balance hindered by unresponsive management

Great team culture but poor lead sourcing strategy

Don't work here.

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