Does ADT pay their employees well?

According to anonymously submitted Glassdoor reviews, ADT employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at ADT. This rating has been stable over the past 12 months.

How satisfied are employees working at ADT?

41% of ADT employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ADT 2.9 out of 5 for work life balance, 2.8 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at ADT?

Sales Representative (386) , Customer Service Representative (197) , Residential Sales Representative (177) , Small Business Sales Representative (136) , Sales Associate (104) , Sales (101) , Technician (96) , Installation Technician (91) , Account Manager (73) , Solutions Advisor (69) , Manager (67) , Emergency Dispatch Operator (64) , Inside Sales Representative (59) , Sales Manager (57) , Field Service Technician (54)

What are the pros of working at ADT according to real employee reviews?

"Good benefits and the company has a strong brand but too many customers are leaving." ((in 400 reviews)); "The pay is good I like to schedule and how close it is to my home" ((in 360 reviews)); "Most of the employees are really great people that would be willing to help you out if they like you." ((in 190 reviews)); "Work from home life is good" ((in 127 reviews)); "Good money if you are good at upselling" ((in 108 reviews))

What are the cons of working at ADT according to real employee reviews?

"poor management can make you miserable" ((in 382 reviews)); "Commission only is a very hard way to live when the company doesn't live up to their promises." ((in 181 reviews)); "No training (sink or swim)" ((in 169 reviews)); "The managers have no.formal" ((in 152 reviews)); "horrible upper management." ((in 112 reviews))

What are employees saying about ADT layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ADT layoffs and their outlook for job security at ADT in 2026.

What are the top reviewed ADT locations?

Jacksonville , Boca Raton , Irving , Knoxville , Wichita , Houston , Atlanta , Dallas , Indianapolis , Aurora , Rochester , New York , Orlando , Los Angeles , Chicago , Austin , Tampa , Kansas City , San Antonio , San Diego , Denver , Springfield , Chatsworth , Phoenix , Las Vegas , Miami , Charlotte , Fort Worth , Memphis , Nashville

ADT reviews

3.0

41% would recommend to a friend

(3,459 total reviews)

Jim DeVries

48% approve of CEO

34% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (3,459 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ADT has an employee rating of 3.0 out of 5 stars, based on 3,459 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.5 stars).

Reviews by job title

3K reviews

2.0

May 3, 2026

Worst job ever with toxic environment and micromanagement

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Honestly not much other than the hourly pay and benefits.

Cons

This was the absolute worst job I’ve ever had in my life!! What was learned in training did not apply to what your manager expected you to do on the floor. Constant disrespect from customers, especially due to their lack of understanding with how to use their system…go figure. Micromanagement is on 1000% — nothing I would do seemed to be satisfactory. Everything about this job wreaked havoc on my mental health, so much so that I am still recovering after 10 months of being away from this place. If you take nothing else from this, please just do yourself a favor and find somewhere else to work. I would work at McDonalds before I ever work a call center job at ADT security again.

4.0

Apr 23, 2026

Good job with nice benefits, but long hours

Tech engineer

Recommend

CEO approval

Business Outlook

Pros

Really good job nice benefit

Cons

Long Hours no work life balance

ADT Response

2mo

Thank you for sharing your experience with us as a Tech Engineer in Indianapolis, IN. We’re glad to hear you enjoy the role and the benefits it offers. Regarding your other comments, we recognize that maintaining a positive work-life balance is essential to helping our employees be able to serve our purpose of helping to keep people safe. We encourage open dialogue with your leadership to identify opportunities for improvement.

3.0

Apr 14, 2026

Supportive culture but limited growth opportunities

Technical support

Recommend

CEO approval

Business Outlook

Pros

culture, experience, some management is helpful

Cons

sales heavy, KPI constantly changing , not allowing growth opportunities

ADT Response

2mo

Thank you for taking the time to share your experience as a Technical Support team member in Dallas. We are glad to hear you enjoy the company culture, your leadership team, and appreciate you sharing feedback regarding career growth. ADT is committed to helping employees grow their careers. From our “New to Leadership” program and mentorship opportunities to our tuition reimbursement program, we offer a variety of resources to support professional development. We encourage every employee to have quarterly conversations with their manager about performance and development, taking shared ownership of their career journey. Your growth matters, and we’re here to provide the tools and support to help you succeed.

Viewing 31 - 33 of 3,459 Reviews

Jobs at ADT

Remote Collections Specialist

Customer Service/Call Center Representative

Customer Service Dispatcher

Security Patrol Officer

ADT

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Worst job ever with toxic environment and micromanagement

Good job with nice benefits, but long hours

Supportive culture but limited growth opportunities

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