ADT reviews

3.0

41% would recommend to a friend

(3,463 total reviews)
avatar

Jim DeVries

48% approve of CEO

34% positive business outlook

ADT has an employee rating of 3.0 out of 5 stars, based on 3,463 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.5 stars).

Reviews by job title

3K reviews
1.0
Aug 17, 2013
Recommend
CEO approval
Business Outlook

Pros

The people who work the front line are great and believe in the product, especially the technicians. Upper Management gets it and tries to create the culture based on their values and does attempt to show the employees that they are serious about making the employees first and creating a positive and fun work environment.

Cons

Middle Management are Power Hungry and will throw there power around so bad that the morale in the whole office drops and no one wants to say anything for fear of losing their job. HR Department does not know the meaning of Confidentiality nor will they support you against middle management. Going to HR with a complaint will only open the door for them to create a fake case against you. Once this happens it is only a matter of months before your kicked out the door. Compliance Department is the same way, instead of conducting on-site investigations they will get the file from HR do a few phone interviews with individuals that have nothing to do with the matter, then wait about a month before they get back to you only to state word for word what HR created. No support what-so-ever and yet they preach ethical values and the importance of speaking up. If you need your job, don't say a word unless you are protected by the union. Middle Management and HR will always win no matter what you do to protect yourself. Female employees are looked down on and are paid 30% to 40% less than male employees even if the females have more experience and are educated. In this male dominated business, if you are a female your experience or education will never matter unless you are a part of the corporate team. Trust is the number one value for the company, however trust must be earned and when the only thing that matters to middle management is the bonus that will be going in their pocket at the end of the quarter then how can the company expect equal trust. My advice to all don't trust anyone at ADT, because it doesn't matter if you are the nicest person in the world or someone who goes out of their way to help others, the odds are against you at the end of the quarter.

3.0
Aug 13, 2013
Recommend
CEO approval
Business Outlook

Pros

Decent benefits and opportunities to work in different areas of the business, for individuals that are interested in perusing different career paths.

Cons

Although products and services are high-tech, back-end office systems are antiquated, numerous, and fragmented. Results in a lot of manual effort to obtain information, an organization that should be referred to a disorganization, and often results in poor customer experiences.

3.0
Aug 10, 2013
Recommend
CEO approval
Business Outlook

Pros

Ability to move up in call center is easy, however pay raises are very small and it's high call volume with a script.

Cons

hard to get beyond the cube environment

Viewing 3262 - 3264 of 3,463 Reviews

Glassdoor has 5,675 ADT reviews submitted anonymously by ADT employees. Read employee reviews and ratings on Glassdoor to decide if ADT is right for you.