Does ADT pay their employees well?

According to anonymously submitted Glassdoor reviews, ADT employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at ADT. This rating has been stable over the past 12 months.

How satisfied are employees working at ADT?

41% of ADT employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ADT 2.9 out of 5 for work life balance, 2.8 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at ADT?

Sales Representative (386) , Customer Service Representative (197) , Residential Sales Representative (177) , Small Business Sales Representative (136) , Sales Associate (104) , Sales (101) , Technician (96) , Installation Technician (91) , Account Manager (73) , Solutions Advisor (69) , Manager (67) , Emergency Dispatch Operator (64) , Inside Sales Representative (59) , Sales Manager (57) , Field Service Technician (54)

What are the pros of working at ADT according to real employee reviews?

"Good benefits and the company has a strong brand but too many customers are leaving." ((in 392 reviews)); "The pay is good I like to schedule and how close it is to my home" ((in 353 reviews)); "Most of the employees are really great people that would be willing to help you out if they like you." ((in 190 reviews)); "Work from home life is good" ((in 133 reviews)); "Good money if you are good at upselling" ((in 110 reviews))

What are the cons of working at ADT according to real employee reviews?

"management was poor to work with" ((in 380 reviews)); "Commission only is a very hard way to live when the company doesn't live up to their promises." ((in 183 reviews)); "No training (sink or swim)" ((in 163 reviews)); "All the managers do is play around in each other offices and always claiming they are in a meeting or on a conference call." ((in 150 reviews)); "horrible upper management." ((in 111 reviews))

What are employees saying about ADT layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ADT layoffs and their outlook for job security at ADT in 2026.

What are the top reviewed ADT locations?

Jacksonville , Boca Raton , Irving , Knoxville , Wichita , Houston , Atlanta , Dallas , Indianapolis , Aurora , Rochester , New York , Orlando , Los Angeles , Chicago , Austin , Tampa , Kansas City , San Antonio , San Diego , Denver , Springfield , Chatsworth , Phoenix , Las Vegas , Miami , Charlotte , Fort Worth , Memphis , Nashville

ADT reviews

3.0

41% would recommend to a friend

(3,459 total reviews)

Jim DeVries

48% approve of CEO

34% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (3,459 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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ADT has an employee rating of 3.0 out of 5 stars, based on 3,459 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.5 stars).

Reviews by job title

3K reviews

2.0

Dec 26, 2011

It could have been so much better

Small business sales representative

Recommend

CEO approval

Business Outlook

Pros

Your own schedule Benefits after 30 days

Cons

It is very unfortunate that this didn't work out. I was very hopeful and can honestly say i gave it a good shot. The problem is that the "system" is drowning in old marketing and management styles. Training and support is just not there. All ADT wants is the reoccurring revenue from your circle of influence. Once they have that you are just another one of the 80% that will leave once you see what is behind the smoke and mirrors.. TIP.. DO NOT leave until you get all $ due you. Once you are off their books you will never get paid what they owe you without going through a lot of steps.

2.0

Dec 7, 2011

Company Doesn't Care about YOU as a Person one Bit

Residential sales representative

Recommend

CEO approval

Business Outlook

Pros

-Great Flexibility/Time Management -Great Benefits/401K -Compensation Plan -OK -Weekly Paychecks, Commision Good -Good Co-Workers, Nice Office Space - Good Advancement -Warm Leads

Cons

-No Help From Upper Level Management Whatsoever -Lack of Training at Local Level -Corporate has no clue what goes on Locally -100% Commision Based -No Base Pay -High Expectations -Micro-managed if not making numbers

2.0

Nov 30, 2011

Hard Work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great benefits and excellent training at the beginning. Compensation is decent, but rarely paid out correctly or in a timely manner.

Cons

Management is hard to work for. Changes are constant and turnover is high. Expect to work nights and weekends in residential sales and even while on vacation. It is possible to lose a sale that you've already been paid for if the install goes. Lots of trouble with getting paid correctly and in a timely manner.

Viewing 3385 - 3387 of 3,459 Reviews

Jobs at ADT

Remote Collections Specialist

Customer Service Dispatcher

Customer Service/Call Center Representative

Security Patrol Officer

ADT

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It could have been so much better

Company Doesn't Care about YOU as a Person one Bit

Hard Work

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