ADT reviews

3.0

41% would recommend to a friend

(3,459 total reviews)
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Jim DeVries

48% approve of CEO

34% positive business outlook

ADT has an employee rating of 3.0 out of 5 stars, based on 3,459 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.5 stars).

Reviews by job title

3K reviews
2.0
Oct 22, 2016
Recommend
CEO approval
Business Outlook

Pros

Decent position for someone starting their new career, especially if you don't have many financial obligations.

Cons

Zero salary, 100% commission, you have to not only compete with a crowded industry but also ADT authorized dealers, other outside sales reps, and inside tele-market sales reps. The Orlando office had over 25 reps....every month 3-5 would be gone and 3-5 new ones arriving.....revolving door!

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ADT Response
9y
We’re sorry to hear of your disappointment with the pay structure ADT offers. We’re always looking to improve our offerings to our employees as we consider our employees to be our greatest asset.
1.0
Sep 11, 2016
Recommend
CEO approval
Business Outlook

Pros

Pros... um... they have paid training! Theres not much I can think of, the employees are super sweet, you'll have no shortage of friends, and its a decent entry level place... robots will love it

Cons

Everything... All the stress, and the shrinking salary, the fact that they punish the bottom 20% of sellers and do everything they can to screw over anyone with seniority, after their changes I went from making 1800 monthly commissions to about 800$ monthly commissions, a company I was with for 3 years! the learning curve is so high and training doesn't cover even a 3rd of what you need to know, most of it you'll learn from more experienced reps who are quickly being thrown out in favor of people who are not used to the large commissions we used to get, people who had been there longer than me! Over 10 sometimes 15 years! I would not suggest trying to stay long term, its a great way to get started but do not try to depend on it long term! Also expect your schedule to change every 2 to 3 months, got school? they don't care...

1.0
Aug 6, 2016
Recommend
CEO approval
Business Outlook

Pros

The corporate cafe has good food. That's the only positive thing I have to offer for corporate ADT.

Cons

Corporate ADT is an absolute mess of a company with little solid leadership or unified direction. There is high turn over rate as well as many internal departments do not work well together. The most problematic department at ADT corporate is the IT back office personnel. Everyone I have worked with for the past few years at ADT hate working with IT (it is really that bad!!). There is not only a lack of subject matter experts at ADT IT, but the model ADT uses for IT engagement is archaic and not results oriented. The effect of this model is cost prohibitive and causes much unneeded stress on the greater community of employees

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ADT Response
9y
We appreciate your honest review about your experience at ADT. We care deeply about our employees, so strive to provide them with an environment where everyone feels heard. We’re always looking for ways to make improvements as a company and as an employer, and will keep your feedback in mind as we do so.
Viewing 58 - 60 of 3,459 Reviews

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