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      ADT

      Engaged Employer

      ADT reviews

      3.0

      41% would recommend to a friend

      (3,459 total reviews)
      avatar

      Jim DeVries

      48% approve of CEO

      34% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.3

      Compensation and benefits

      2.9

      Work/Life balance

      2.9

      Career opportunities

      2.8

      Culture & values

      2.7

      Senior management

      ADT has an employee rating of 3.0 out of 5 stars, based on 3,459 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      3.0
      Jul 20, 2016

      Residential Sales Representative

      Residential sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      For me, it's a good job. I love meeting with people and learning their stories. I put together plans that solve their needs. There is opportunity make make money, if you're motivated.

      Cons

      Goal is 50% close rate, 16 total units, 6 self generated units. That would require 20 company appointments but we only get 2-8 per month. There's plenty of documentation (Salesforce & Runzheimer) that proves we work 60+/hrs but we have to put 40/hrs on time card. Ridiculous telemarketing requirement without providing enough phone numbers per rep.

      2.0
      Jan 19, 2016

      Area Sales Manager

      Asm (area sales manager)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Name recognition is huge with ADT. Customers are familiar with the branding. Home automation with PULSE and NEST products has improved.

      Cons

      Marketing consistently misses on appointments per rep commitment. Sales rep training process lacks structure and managers aren't disciplined enough to be able to manage the new reps as well as tenured reps. Reps and technicians work evenings/weekends but management is hard to get ahold of during these times. Commission structure for reps is behind the times. It is a straight commission role with no base so many of the reps are not experienced reps. Technicians are hourly so many "sit" on the job and milk the clock

      3.0
      Dec 28, 2015

      Would not recommend

      Outside sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you like sales, you will enjoy

      Cons

      Commission only. Not enough training

      avatar
      ADT Response
      10y
      We’re sorry to hear of your disappointment with the pay ADT offers. We’re always looking to improve our offerings to our employees as we consider our employees to be our greatest asset.
      Viewing 61 - 63 of 3,459 Reviews
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      ReviewsADT reviews

      Glassdoor has 5,670 ADT reviews submitted anonymously by ADT employees. Read employee reviews and ratings on Glassdoor to decide if ADT is right for you.