ADT reviews

3.0

41% would recommend to a friend

(3,459 total reviews)
avatar

Jim DeVries

48% approve of CEO

34% positive business outlook

ADT has an employee rating of 3.0 out of 5 stars, based on 3,459 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.5 stars).

Reviews by job title

3K reviews
3.0
Dec 31, 2017
Recommend
CEO approval
Business Outlook

Pros

Stable schedule, higher base pay than surrounding like jobs, on site cafeteria, daily cleaning by on site cleaning crew, business casual dress code

Cons

Lots of double standards and vague policies, poor training, poor upper management communication, faulty/broken or outdated equipment, advancement not based on skill level

1.0
Dec 20, 2017

Aweful business practices

Recommend
CEO approval
Business Outlook

Pros

Great pay as long as you remain a favorite and take part in shady business and sales practices

Cons

Very shady management. For a company with a good product they push deceptive sales practices

avatar
ADT Response
8y
Thank you for leaving an honest review about ADT's management. We strive to provide our employees with an environment where they feel heard. If you would be interested in providing us more information related to your concern, please email Glassdoor@ADT.com with your name/location and a description of your concern. We would like to try and be of further assistance.
1.0
Nov 12, 2017
Recommend
CEO approval
Business Outlook

Pros

Hard to dig for the pros, but have met interesting and engaging customers. Good dental and vision benefits

Cons

Where to start... ADT hires the most incompetent and unqualified line management possible. These managers are bullies and numbers driven. The managers have zero field experience and don't understand how technology and electronics work. They have zero desire to see how the installation technicians do their job and never leave the home office to understand how the job works. They only desire to achieve their blessed numbers. Their sole goal is to make sure that all policies and procedures are met in a timely fashion in spite of federal and state labor laws. ADT's own policies regarding minimum qualifications are never followed; therefore, are managed by people who are not qualified to do the Installation Technician position by the lone be a manager. Management states on Facebook he hates his job and wants to go drink. Hmm, not sure this is how I prefer to be led. I have been in the field long enough to know I don't want to be led by idiot like this. I surrendered today.

avatar
ADT Response
8y
Thank you for leaving an honest review about ADT's management. We strive to provide our employees with an environment where they feel heard. If you would be interested in providing us more information related to your concern, please email Glassdoor@ADT.com with your name/location and a description of your concern. We would like to try and be of further assistance.
Viewing 85 - 87 of 3,459 Reviews

Glassdoor has 5,670 ADT reviews submitted anonymously by ADT employees. Read employee reviews and ratings on Glassdoor to decide if ADT is right for you.