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      ADT

      Engaged Employer

      ADT reviews

      3.0

      41% would recommend to a friend

      (3,463 total reviews)
      avatar

      Jim DeVries

      48% approve of CEO

      34% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.3

      Compensation and benefits

      2.9

      Work/Life balance

      2.9

      Career opportunities

      2.8

      Culture & values

      2.7

      Senior management

      ADT has an employee rating of 3.0 out of 5 stars, based on 3,463 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      3.0
      Aug 12, 2025

      Honest opinion

      Retention specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits some what caring supervisors

      Cons

      The fact that even when a customer is screaming cussing and threatening you you are not allowed to disconnect the call my other call center jobs we had the right to first warn customers that we did not have to take that abuse and will disconnect the call if you continue and proceed from there yes I know disconnecting the call only ends up with an angrier customer and u do not believe I ever did so but at least it was an option at ADT it’s not

      3.0
      Aug 10, 2025

      Pay

      Classic technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      You receive a productivity bonus. You can receive commissions on upsells. 90% of the time you get to work on your own.

      Cons

      In order to receive a raise . You have to qualify for a test. In order to qualify, you must be able to hold your metrics at an insane level for 6 months. Your work ethic doesn't matter, here. If your a person that appreciates the end product. We'll, that would only lower your metric percentages and you'll be stuck at where you started. The company has lost its vision. The people up top. Only, care about how much money your bring in via upsells.

      Viewing 145 - 147 of 3,463 Reviews
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      Glassdoor has 5,676 ADT reviews submitted anonymously by ADT employees. Read employee reviews and ratings on Glassdoor to decide if ADT is right for you.