ADT reviews

3.0

41% would recommend to a friend

(1,685 total reviews)
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Jim DeVries

48% approve of CEO

34% positive business outlook

Reviews by job title

2K reviews

Reviews about "Compensation"

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1.0
Mar 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent training. Large name brand

Cons

Commission only, trying to sell expensive systems and shady plans. Revolving door of both reps and managers. Was constantly told to straight up LIE to customers offing prices and services that don’t exist. High usage of your own vehicle. Terrible work culture. Most days will be spent knocking on random people’s doors who don’t want to be bothered. Old company with old processes and philosophy. A dying industry with many modern, cheaper alternatives.

3.0
Mar 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Local Management is great with on hand support Work life balance Can payout good if you’re rolling

Cons

Competing in company with accounts 100% commissions Not always supporting the needs for customer

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ADT Response
2mo
Thank you for taking the time to leave a review and share your experience. We’re glad to hear you feel supported by local leadership and have a positive work life balance in your role as a Solutions Advisor. We also appreciate your feedback regarding the commission structure and customer support challenges, as these insights could help guide ongoing improvements. If you’d like to share more information, we’d encourage you to email recruiting@adt.com. Thank you for being a valued part of our journey and for helping us boldly shape the future.
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