ADT Customer Service Representative CSR reviews

The metrics are impossible and will get you written up if you arent meeting them. Everyone knows this but nothing is changing which is why there is a huge turn over rate for entry level agents You're tech support, billing, account management. And youre ecmxpected to have calls under 4 min average. IMPOSSIBLE. when some of the processes 20 mins. Youre micromanaged. I personally feel they dont care about their employees or their customers its always about the bottom line. No shift bid.