Question 1

Is ADT a good company to work for as a Customer Service Representative CSR?

Accepted Answer

Customer Service Representative CSR professionals working at ADT have rated their employer with 2.6 out of 5 stars in 26 Glassdoor reviews. This is a lower than average score with the overall rating of ADT employees being 3.0 out of 5 stars. Search open Customer Service Representative CSR Jobs at ADT now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at ADT.

Question 2

Does ADT pay Customer Service Representative CSR employees well?

Accepted Answer

Customer Service Representative CSR professionals rate their compensation and benefits at ADT with 2.0 out of 5 stars based on 26 anonymously submitted employee reviews. This is 49.1% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at ADT.

Question 3

How happy are Customer Service Representative CSR professionals working at ADT?

Accepted Answer

12% of Customer Service Representative CSR employees at ADT would recommend their employer to a friend. This rating has decreased by 60% in the past 12 months. Customer Service Representative CSR professionals have also rated ADT with a 1.9 rating for work-life-balance, 2.0 rating for diversity and inclusion, 1.9 rating for culture and values and 1.7 rating for career opportunities.

Question 4

What are the top reviewed jobs at ADT?

Accepted Answer

Sales Representative (386), Customer Service Representative (197), Residential Sales Representative (177), Small Business Sales Representative (136), Sales Associate (104), Sales (101), Technician (97), Installation Technician (91), Account Manager (73), Solutions Advisor (69), Manager (67), Emergency Dispatch Operator (65), Inside Sales Representative (59), Sales Manager (57), Field Service Technician (54)

Question 5

What are the pros of working at ADT according to real employee reviews?

Accepted Answer

"Good benefits and the company has a strong brand but too many customers are leaving." ((in 393 reviews)); "The pay is good I like to schedule and how close it is to my home" ((in 383 reviews)); "Most of the employees are really great people that would be willing to help you out if they like you." ((in 195 reviews)); "Work from home life is good" ((in 127 reviews)); "Good money if you want to work 7 days a week and getting micro manage and not that good of a commission ." ((in 114 reviews))

Question 6

What are the cons of working at ADT according to real employee reviews?

Accepted Answer

"poor management can make you miserable" ((in 378 reviews)); "Commission only is a very hard way to live when the company doesn't live up to their promises." ((in 180 reviews)); "No training (sink or swim)" ((in 171 reviews)); "All the managers do is play around in each other offices and always claiming they are in a meeting or on a conference call." ((in 150 reviews)); "horrible upper management." ((in 110 reviews))

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Decent pay and great coworkers, but stressful workload

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