1.0
Apr 4, 2021
Recommend
CEO approval
Business Outlook
Pros
-12 hour shifts 3-4 days a week -Great insurance and benefits
Cons
-Does not hire quality workers and retains them for too long -Becoming more and more of a sweatshop everyday -Does not hire the amount of staff needed for call volume -Does not have a robust, accurate KnowledgeBase -Upper Management is retroactive and reactive rather than proactive -Horrible communication with employees about changes and assignment groups -Non-functioning ticket system and phone software -Does not promote from within