AJ Bell reviews

4.0

74% would recommend to a friend

(448 total reviews)

Michael Summersgill, Andy Bell

84% approve of CEO

79% positive business outlook

AJ Bell has an employee rating of 4.0 out of 5 stars, based on 448 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AJ Bell employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

448 reviews
1.0
Apr 13, 2025
Recommend
CEO approval
Business Outlook

Pros

For those early in their career, AJ Bell can offer a good stepping stone and name recognition in the financial sector.

Cons

Unfortunately, my experience with AJ Bell has been disappointing, particularly in terms of the company culture and how employees are treated. It quickly becomes evident that AJ Bell does not value or trust its workforce. Instead of fostering a supportive and empowering environment, the company seems to operate on a foundation of surveillance and control. Employees are closely monitored using door pass data, and there is a constant pressure to "prove" you're working, even when you are. The emphasis isn’t on productivity or quality of work—it's on physical presence. There’s a strict and inflexible requirement to be in the office 50% of the time, regardless of role or effectiveness while working remotely. Those who fail to meet this arbitrary benchmark are met with threats and disciplinary warnings, rather than support or understanding. This micromanagement culture erodes morale and creates a toxic atmosphere of distrust. It feels less like being part of a forward-thinking financial company and more like being back in school, where you're constantly being checked up on and punished if you don't follow rules to the letter. AJ Bell talks about innovation and being a great place to work, but the internal experience tells a very different story. If you're looking for a company that values autonomy, flexibility, and truly trusts its employees, this may not be the place for you.

1.0
Dec 16, 2024
Recommend
CEO approval
Business Outlook

Pros

The people who are still there are great, but I imagine they won't be there for lo

Cons

Where to begin, I originally had a brief review but updated this when I saw AJ Bells replies to other reviews. I started to look at other opportunities because of the return to office mandate, it's clearly nothing to do with "culture" and I was told exactly that by senior management who were being honest. I was still on the fence about it all as I hate changing jobs but the way my situation was managed and how I was treated during this time sealed the deal for me leaving. When the return to office mandate started I was raised concern but this was dismissed by multiple levels of management saying there wouldn't be an expectation to be in an office for me as it made no sense due to location. However, as time went on this changed and I was then asked to go to a different office that no one in my team worked at. I would be commuting several hours a day to teams call people at a different site. There was no clear reasoning behind this decision, no concerns about my performance had been raised and if it was just about "culture" why was no compromise ever attempted with me? Also if was all about "culture" surely you'd start planning events and sessions to try and help improve culture, no it was all down to individuals to make the effort. I refused to start going into the office I had been asked to go, as there was no clear benefit to doing so and no one could give me an actual reason for doing so other than to increase a metric. I had been working without issues for months with no concerns and was bonding with my team well. I raised a flexible working request immediately and continued working. During this time I was essentially bullied into coming into the office, senior management tried to guilt trip me by saying I was letting the team down (because I dragged the metric below 50%) tried to sell me all the benefits of going to an office where I knew no one. It was that bad that they point blank asked if I would hand my notice in on a teams call because I was dragging the metric down, something I'm not sure is even legal. I tried to negotiate the office visits, offering to come to the main office multiple times a month in order to spend more time with my team. I was told it was "pointless" because it wasn't enough for the metric, but then they had the gall to say I could come to see my team once my weekly office metric was high enough. After all this I got the results of my flexible working request, which took 2 months to be properly responded to, and was ultimately pointless as my request was unofficially rejected within days of it being received (I was told this out of common courtesy). The rejection had been written by either a HR person or third-party but with my managers name on, my manager confirmed they had not wrote the letter and knew nothing of it. It was quite clear because the letter didn't actually know what my role and responsibilities were and tried to argue how important being in the office (where no one I worked with) was. I ended up leaving shortly after all this as I couldn't stomach working for a company who cared so little about me. I have never been so actively pushed out by a company. I'm not sure what happened to this company, it used to be a great place. But now it has no respect for it's employees and they are truly just a number. Before the company reply saying that it was always hybrid, this was definitely not the case and HR need to realise they weren't inline with the people doing the interviews. Until about April 2024 all new starters who I spoke to were told they wouldn't need to come into the office. I was told in my interview I would never need to come into an office due to my location. In my first weeks of joining everyone I spoke to confirmed that there was no office expectation. I'm also not sure what positive impact they think they've seen from implementing a policy like this but it's realistically having a negative effect. Morale is exceptionally low at this point and lots of good people are leaving the company.

avatar
AJ Bell Response
1y
In response to the COVID-19 pandemic, we implemented a hybrid working policy that offered a balanced approach to both home and office work. This policy was devised to ensure that employees regularly spent time in the office, helping us maintain our strong, purpose-driven culture. We understand the significance of hybrid working and its benefits to all employees. Building robust relationships with colleagues, especially new hires, is vital and challenging to accomplish without face-to-face interactions. Our offices are the heart of our business, where our culture truly thrives. Last year, we refined our hybrid working model, asking employees to work from the office at least 50% of the time, on average, allowing them the flexibility to choose their in-office days throughout the month. It is unfortunate that this arrangement did not align with your work expectations. I sincerely wish you all the best in your new role.
1.0
Oct 6, 2024

Insights into a Toxic Work Environment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Established name to make your career.

Cons

Working at AJ Bell has been a frustrating and disheartening experience, largely due to serious cultural and managerial flaws. They rely on outdated technology and inefficient processes, which significantly hampers productivity. Rather than investing in modern solutions, AJ Bell continues to use archaic systems that waste time and create frustration among staff. Additionally, employees are forced to work in the office at least 50% of the time, regardless of whether remote work might be more efficient or better suited for their needs, demonstrating a lack of flexibility and disregard for work-life balance. This type of leadership lacks respect and professionalism, often disregarding employee feedback and fostering an atmosphere of hostility and condescension. This results in employees feeling undervalued and reluctant to share ideas, which severely impacts morale. It appears evident that the positive reviews are largely authored by HR or management, rather than reflecting the genuine experiences of a broader range of employees.

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